Purpose of the role

Pico Site Reliability Engineering is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction.

Responsibilities and duties (include but not limited to)

• Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.
• Respond promptly to production issues, provide workarounds whenever possible.
• Replicate customer issues and verify fixes for customer patches and releases.
• Manage production environment:

• Software upgrade
• Routine changes
• Proactive monitoring
• Performance tuning of applications
• Assess impact of exchange-driven initiatives and participate in relevant weekend testing

• Work closely with development engineers to promptly resolve customer requests.
• Work closely with Pico server and network teams for issue troubleshooting and change management.
• Elevate Redline managed practice and ensure customer success by:

• Putting in place the necessary automation and scripting.
• Continuous improvement of tools (monitoring, inventory, runbooks.)

Education, Skills and background (incl. Education and Experience Requirements)

• Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems or relevant work experience. 
• Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.
• Strong understanding of Linux and linux performance tuning.
• Solid experience with Intel based computer architecture and IT systems networking.
• Experience with programming and scripting, knowledge of Python, C/C++ or Java is a plus.
• Excellent customer service attitude and interpersonal skills.
• Strong communication skills both written and verbal.
• Experience working in a team-oriented, collaborative environment.
• Task and result oriented with strong work ethics and values.
• Ability to be flexible and adapt to any given situation.

Working Arrangements 

This is a hybrid position with weekly time in the office with the flexibility of working from home. Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). The team operates in follow the sun model and the role holder is expected to work an 8 hour shift between 8am-7pm depending on the rotational arrangements, Monday to Friday. For continuity of service, working early or late shifts, bank holidays and infrequent weekend tests will be required, in which case, scheduling will be adjusted accordingly. 

IMPORTANT DATA PRIVACY INFORMATION: 

This position is available with Pico Services Inc. The controller of your personal data will be Pico Services Inc.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here.