Summary Statement:

To ensure that guests have an impressive and elevated experience by leading the efforts to organize elements of all sales engagement opportunities, including sites, trade shows, activations, FAM’s, and events. The Site Manager should be an expert in communication with exceptional attention to details, the ability to juggle a variety of logistics, stakeholder relationships while keeping the goal in mind and the entire experience on task. The Site manager should be creative and actively listen to understand how to tailor the site experiences and trips to specific groups based on their interests and abilities. The Site Manager needs to be a leader in collaborating with all Sales Managers and internal departments and customers to execute tours flawlessly. Goals are structured based on the conversion of business based on site inspections executed through this role.

 

Primary Job Duties: Includes but is not limited to:

• Manage all the reservation bookings and operation requests.
• Site Document processing (Collateral, client gifts, branding, etc.)
• Effective communication both verbally and written with all levels of employees.
• Revenue forecasting and reporting resulting in site tour sales efforts.
• Meet or exceeds company budgeted sales goals.
• Maintain and support growth in established client relationships.
• Strong articulation as a tour guide of meetings and events at property.
• Attend all hotel required meetings and trainings.
• Maintain high standards of professional appearance.
• Maintain confidential information.
• Show initiative, be resourceful, anticipate customer and internal operational needs.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Qualifications: Includes but is not limited to:

• Effectively communicate in English, in both written and oral forms.
• Extensive knowledge of meeting room capacities, banquet set-up, etc.
• Proficiency in fundamental mathematical concepts, including addition, subtraction, multiplication, and division, to support various tasks and problem-solving activities.
• Must possess computer skills including but not limited to Microsoft programs (Word, Excel, Outlook, Power Point).
• Ability to effectively communicate ideas and information to diverse audiences through clear, engaging, and well-structured presentations.
• Continuous communication with executives, employees and guests is necessary.
• Ability to work varied shifts, including nights, weekends, and holidays.

Preferred:

• Previous experience in a Luxury Hotel/Resort or similar setting.

Minimum Education and Experience:

• At least 21 years of age.
• Associates degree or equivalent education and experience.
• Minimum of two years of experience in hotel sales, operations, convention sales, catering or event experience.

Certificates, Licenses, Regulations:

• Proof of eligibility to work in the United States.

 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office and resort environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged walking and moving quickly around the property.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers, and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.