Key Responsibilities

Audit Management

• Lead site-wide internal, customer, regulatory, and corporate audits.
• Develop and maintain an annual audit calendar and audit readiness framework.
• Conduct periodic process audits and compliance assessments across all operational functions.
• Coordinate preparation of audit evidence, documentation, and audit responses.
• Serve as the primary point of contact for auditors and compliance reviewers.
• Ensure timely closure of audit findings and remediation actions.

Compliance & Governance

• Ensure adherence to HP policies, procedures, regulatory requirements, and customer commitments.
• Maintain compliance with information security, privacy, legal documentation, and operational governance requirements.
• Monitor compliance risks and implement mitigation plans.
• Drive policy awareness and governance programs across the site.
• Establish compliance scorecards and reporting mechanisms for leadership review.

Risk Management

• Identify operational, reputational, regulatory, and business risks.
• Perform periodic risk assessments and recommend controls.
• Track risk mitigation plans and ensure effective closure.
• Support business continuity and operational resilience initiatives.

Process Excellence

• Conduct compliance reviews of operational processes and workflows.
• Partner with Quality and Operations teams to strengthen process controls.
• Drive standardization and adoption of best practices across functions.
• Analyze audit findings and compliance data to identify improvement opportunities.

Training & Awareness

• Develop and deliver compliance, ethics, audit preparedness, privacy, and policy training programs.
• Create awareness campaigns to strengthen a compliance-first culture.
• Ensure mandatory training completion and policy acknowledgements.

Stakeholder Management

• Partner with Site Leadership, Operations Leaders, HR, Facilities, Security, Legal, Privacy, and Quality teams.
• Provide periodic compliance updates to the CCC Bengaluru Leadership Team.
• Collaborate with global compliance and governance teams on enterprise initiatives.

Reporting & Metrics

• Develop executive dashboards and compliance scorecards.
• Track:
  • Audit compliance rate
  • Audit finding closure performance
  • Corrective action effectiveness
  • Policy adherence metrics
  • Regulatory compliance metrics
  • Training completion rates
  • Risk assessment outcomes

Required Qualifications

• Bachelor's degree in Business, Operations, Quality, Compliance, Risk Management, or related field.
• 8+ years of experience in compliance, audit, quality, governance, risk management, or operational excellence.
• Experience managing internal and external audits.
• Strong understanding of operational controls, risk management, and compliance frameworks.
• Experience supporting customer support, shared services, contact center, or operations environments.
• Strong analytical, reporting, and stakeholder management skills.
• Excellent communication and presentation skills.