We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

What you'll do here:

Position Description: The shipping clerk position is responsible for performing all duties associated with the systematic and manual processing of international and domestic shipments in the shipping department. It also requires safe and proper usage of powered industrial trucks (PIT).

Summary: As a member of the distribution team, the primary objective for this position is to safely, accurately, and efficiently ship products to Cengage Learning customers.

Essential Duties/Responsibilities:

• Able to multitask and prioritize work as needed.
• Able to learn and assist with a variety of positions within the Shipping dept. when time permits.
• Provide accurate and complete responses to internal and external customer inquiries.
• Must possess excellent interpersonal habits and deliver on commitments.
• Project a professional, diligent, conscientious and courteous demeanor in all situations.
• Able to run reports and resolve distribution issues.
• Apply critical thinking skills to distribution issues.
• Ability to quickly catch onto new processes, applications and product workflow.
• Promptly attend to the shipping telephone and trucker’s lounge.
• Complete the vital paperwork for shipments within the country and abroad.
• Assist with keeping the work flowing through the department.
• Keep accurate records on work in process.
• Must be proficient in navigating within Microsoft Office applications.
• Represent the organization in a professional light.
• Willing to mentor and train team members if requested.
• Learn various functions and screens within the LogPro system.
• Optimally participate in conference calls and meetings if vital.
• Potential to work with leadership to improve, develop and implement new insights/processes within the department.
• Verify accuracy of domestic and international shipping paperwork.
• Verify accurate routing instructions are followed for shipments.
• Get along with truck drivers and employees to ensure freight is loaded accurately and efficiently.
• Ensure paperwork is signed and kept orderly until it can be scanned.
• Stage cartons as designated by deliveries when necessary.
• Perform consistent counting of product and pallets applying addition, subtraction, multiplication and division.
• Needs to safely and continuously lift (including overhead), push, pull, reach, and stack full cases weighing up to 50 lbs. for an 8-10-hour shift. Efficiency levels must be maintained at or above standard.
• Needs to be capable of standing/walking for 8-10 hours.
• Adhere to all safety practices and policies.
• Other duties as assigned.

Types of Powered Industrial Trucks used:

• Runner
• RC truck
• Pallet Jack
• Sit Down

Skills/Knowledge/Experience:

Required:

• High School diploma or equivalent experience
• Previous Microsoft Office experience.
• Ability to read and interpret documents.
• Must be highly flexible and a phenomenal teammate
• Excellent interpersonal skills
• Excellent telephone, customer service and problem-solving skills.
• Must possess proper telephone etiquette.
• Demonstrate technical skills appropriate for the position.
• Maintain Outlook mailbox.
• Must be able to perform multiple tasks
• May be required to learn other functions in the Distribution Center.

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected].

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.