The Shared Services Manager will be responsible for day-to-day oversight and leadership of a portfolio of 4-6 Resident Account Managers and their correlating assets. This remote position will be responsible for the onboarding and offboarding of properties in and out of the Resident Account Manager program, provide personnel oversight for Resident Account Managers, and centralize reporting requirements, compliance, and oversight for collections and delinquency KPI’s for the RAM program. This position also acts as the primary point of contact and overall platform oversight for AI technology used throughout the RAM platform.

Who You Are:

• You are self-motivated and enjoy working with others through a remote office setting with virtual communication.
• You have a high degree of self-discipline and time management.
• You are dependable, focused, detail-oriented, and take pride in your work.
• You understand the impact that revenue, delinquency, and ancillary income has on the financial performance of the property and portfolio.
• Your work ethic is strong, and you enjoy working with different management styles.
• You have exceptional communication skills and maintain organized communication across multiple departments and regions.

What You’ll Do:

• Collecting and posting rent in a timely manner according to state and local requirements for 1-2 properties within your own portfolio, if necessary to hold properties for a period of time
• Oversee the advertising, interviewing, hiring, and onboarding of Resident Account Managers
• Ensure compliance and review of Monday RAM reports distributed to Regional Managers for RAM’s that roll up to Shared Services Manager
• Oversee implementation, use, and expansion of AI tools for RAM properties
• Participate in reoccurring meetings with RAM’s within the designated portfolio
• Provide monthly roll up reporting for all properties on RAM program for distribution to RVP’s and relevant Department heads
• Create and submit policy manual updates for policies impacting the RAM platform
• Participate in recurring meetings with Regional and Property Managers, as needed to communicate financial performance of focus properties within the portfolios

Experience & Skills Needed:

• Previous experience in a Resident Account Manager role in the property management industry
• Proficient in Entrata
• Proficient in use of AI technology tools, particularly EliseAI suite
• Proficient in Microsoft Office Suite of Applications
• Communication skills that foster an environment of connection and belonging, teamwork and productivity
• Ability to create a respectful sense of urgency with rent collections
• Impeccable attention to detail and strong organization skills
• Experience in collecting delinquent rent and post move out charges
• Excellent written and verbal communication skills, including grammar and punctuation
• Above average negotiating skills
• Ability to handle customer issues to completion
• A high school diploma or equivalent

What You’ll Get (Peak Perks):

• Up to 12 weeks paid parental leave + one year of diapers, on us
• 15 Days of PTO + 2 additional “Wellbeing Days”
• 401(k) Match
• Wellness initiatives, healthy team competitions and virtual yoga classes through Peak’s LiveWell program
• Commitment to leadership training and growth opportunities
• Additional rewards and recognition

Who We Are

PeakMade Real Estate is an Atlanta-based company that specializes in the management and development of off-campus student housing, multi-family and build to rent communities across the US.  Our working environment is fun, collaborative, forward-thinking and purposeful. PeakMade Real Estate is an Equal Employment Opportunity employer.