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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you passionate about serving Oregonians? Do you have experience coordinating or administering a program related to health, human, social and/or disability services? Has your background prepared you to learn current rules and regulations? Do you have case management experience? Do you have experience working with persons with developmental disabilities who demonstrate significant physical, emotional, and environmental support needs? Then, we want to hear from you!

We are seeking a Services Coordinator (Program Analyst 2) to join our Office of Developmental Disabilities Services (ODDS), Children’s Residential team.

Note: A cover letter is required, (please limit it to only two pages.) Failure to submit the required cover letter will result in disqualification of your application.

To review the full list of duties and responsibilities, please click here to view the Position Description (PD).

Summary of Duties

The Office of Developmental Disabilities Services (ODDS) administers state funded programs for persons with developmental disabilities including, but not limited to, planning, resource development, standard setting, budget development, consultation, technical assistance, quality assurance, monitoring, and evaluation.

The Children’s Residential Services Program is located within ODDS, Children's Services and Family Supports Section. We develop and provide a flexible, statewide, family-centered model for service delivery to children with developmental disabilities and their families in a manner to maximize quality and equitably utilize state and federal resources. Our service model emphasizes partnership with families, care providers and local and state agencies to develop and provide a service system inclusive of the family and meets the needs of children.

As a Services Coordinator, you will focus on coordinating and developing statewide services for children entering and exiting state contracted 24-hour residential programs.

This includes:

• Designing, developing, and monitoring the implementation of Individual Service Plans.

• Being an active member or a team leader for the Individual Service Plan team.
• Providing oversight, training, and technical assistance to ensure the safety of children and the delivery of contracted services.
• Collaborating with community partners and families to assure overall service coordination for children in 24-hour residential programs.
• Collaborating in the development of new services and supports with current and new 24-hour residential providers..

Minimum Qualifications

Five years of experience coordinating or administering a program related to health, human, social and/or disability services.

Education in Business or Public Administration, Behavioral or Social Sciences, health or human services, or similar related degree will substitute for experience based on the following:

• An associate degree in any of the listed areas substitutes for 18 months of experience.
• A bachelor's degree in any of the listed areas substitutes for three (3) years of experience.
• A master's degree in any of the listed areas substitutes for four (4) years of experience.
• A doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Essential Attributes 

We are looking for candidates with: 

• Experience independently managing your workload and work timelines.
• Experience using conflict resolution, critical thinking, and problem-solving skills.
• Experience communicating clearly and cross culturally in writing, directly or virtually.
• Experience using computer applications such as Outlook, Microsoft Teams, VPN, Zoom.
• Experience providing support for children in 24-hour residential programs.
• Experience in providing oversight, technical assistance, and training to Developmental Disability (DD) 24-hour residential programs.
• Experience that has provided you with knowledge of federal/state rules and regulations for Oregon DD residential providers.

Attention all candidates! A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions 

• You must have a valid license to drive, and you must have and maintain an acceptable driving record.
• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
• This position allows for a hybrid work schedule that includes both in-person requirements and remote work. The ability to report to our office in Portland or Salem is required when business or operational needs are dependent on onsite activities.
• A flexible work schedule is available to ensure services are provided timely.
• You will travel throughout the state for in-person meetings with families and children.
• You will have overnight travel, evening and/or weekend work one or more times each month.
• This position is a mandatory reporter of suspected child abuse and/or neglect and will make appropriate referrals when this has been observed or reported.
• Employees may be exposed to client complaints related to limited-service funding or denial of eligibility for services.
• Direct, face to face contact with the children and families in the community, in hospital, and in the family home is required as part of the evaluation, planning and monitoring of services.
• May be exposed to biohazards and other hazardous physical situations.
• You will use a computer and an electronic calendar.

Background Checks and Requirements 

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits 

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference 

Veterans’ and Oregon National Guard preference:

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans, Disabled Veterans & Servicemember Preference Resources & Information.

General Information 

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.
• The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

Contact Information 

We invite you to contact the [email protected] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions. 

• The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-207753.
• Email: [email protected]
• Phone (call or text): 503-910-7744