Description -

Job Summary

The Service Catalog Manager is responsible for the governance, lifecycle management, and operational enablement of global service offerings and catalog structures. This role ensures services are accurately defined, commercially viable, operationally executable, and compliant with business and regulatory requirements. The position partners with business, operations, finance, supply chain, sales, and regional stakeholders to manage service portfolios, drive catalog effectiveness, and support business growth through scalable and standardized service solutions.

Responsibilities

• Own the end-to-end lifecycle of service SKUs, including creation, modification, governance, and retirement.
• Establish and maintain service catalog standards, policies, and controls.
• Evaluate and approve new service offerings to ensure operational, financial, and commercial readiness.
• Lead portfolio simplification initiatives to reduce complexity while preserving customer and revenue requirements.
• Manage service enablement requirements, including ordering, entitlement, pricing, fulfillment, and invoicing readiness.
• Partner with global stakeholders to implement catalog changes and new service offerings.
• Monitor catalog performance, SKU utilization, and portfolio health to identify optimization opportunities.
• Resolve complex catalog, entitlement, pricing, ordering, and invoicing issues impacting customer delivery.
• Maintain governance documentation, process flows, RACI models, and operational procedures.
• Ensure compliance with internal controls, audit requirements, and SOX standards.
• Develop training materials and knowledge resources to support catalog adoption and operational excellence.
• Drive continuous improvement initiatives that improve speed, quality, scalability, and predictability of catalog operations.

Education & Experience

Bachelor's Degree in Business Administration, Supply Chain Management, Finance, Operations Management, Information Systems, or related field, or equivalent work experience.

Typically 5+ years of experience in:

• Catalog Management
• Service Portfolio Management
• Product or Service Operations
• Revenue Operations
• Commercial Operations
• Program or Project Management

Knowledge & Skills

• Service Catalog Management
• Service Portfolio Management
• SKU Governance
• Product Lifecycle Management
• Service Enablement
• Process Design and Documentation
• Operational Excellence
• Compliance and Internal Controls
• Financial Analysis
• ERP Systems (SAP, S4/HANA)
• Data Analytics
• Microsoft Excel
• Power BI
• Change Management
• Stakeholder Management
• Continuous Improvement

Cross-Org Skills

• Strategic Thinking
• Executive Communication
• Collaboration and Influence
• Customer Centricity
• Results Orientation
• Learning Agility
• Digital Fluency
• Problem Solving

Impact & Scope

Leads global catalog governance and service portfolio activities that influence operational readiness, customer experience, compliance, and business performance. Drives alignment across multiple organizations to support successful commercialization and delivery of service offerings.

Complexity

Manages complex cross-functional initiatives requiring independent judgment, stakeholder alignment, and the ability to balance strategic objectives with operational execution. Responsible for resolving ambiguous business challenges and driving sustainable process improvements.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"