Industry/Sector

Not Applicable

Specialism

Platform Engineering & Architecture

Management Level

Manager

Job Description & Summary

The Opportunity

As a ServiceNow Deployment Manager you will lead client support work focused on ServiceNow deployment within our Advisory practice, drawing on cloud operations knowledge to design, implement, and monitor ServiceNow solutions that streamline service delivery and support stable platform performance. As a Manager you will motivate and coach team members, manage performance across assigned workstreams, and take ownership of planning, budgeting, execution, and completion while using technology and sound judgment to address complex issues and guide delivery. In this role at PwC, you will oversee deployment activities tied to IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine, while contributing to work that supports client operations and service transformation.

Responsibilities

- Leading ServiceNow deployment workstreams across cloud operations initiatives for enterprise clients
- Managing project planning, budgeting, execution, and closeout for ServiceNow implementation efforts
- Coaching team members on ServiceNow architecture, configuration, and delivery methods
- Reviewing deliverables for accuracy, consistency, and alignment with client requirements
- Coordinating design and deployment activities for ServiceNow modules such as IT Service Management, IT Asset Management, IT Operations Management, Customer Service Management, HR Service Delivery, Strategic Portfolio Management, NowAssist, Legal, Business Continuity Management, and App Engine
- Analyzing service management processes and translating business needs into workflow automation solutions
- Monitoring implementation risks, issues, and dependencies across multiple client engagements
- Developing client relationships and communicating progress, milestones, and delivery decisions to stakeholders
- Applying AI Fluency, Active Listening, Coaching and Feedback, Communication, and Service Excellence to support delivery and team development

What You Must Have

- At least a Bachelor's degree
- Bachelor’s Degree, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college is required.

What Sets You Apart

- Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance
- Demonstrating ServiceNow deployment experience across ITSM, ITOM, or App Engine
- Leading project planning, budgeting, execution, and completion activities
- Coaching team members, mentoring peers, and reviewing deliverables
- Applying AI fluency, communication, and service excellence in client settings

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines