Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 364,000 people in 136 countries and 137 territories. Across audit and assurance, tax and legal, deals and consulting, we help clients build, accelerate, and sustain momentum. Find out more at www.pwc.com.

How will you value-add?

• Working with Business Analysts to understand user requirement and provide mapping to ServiceNow workflow processes.

• Provide technical inputs during solutioning workshops and meetings with business analysts and users

• Responsible for the solution designing and development using ServiceNow leveraging on Now Platform App Engine

• Create custom applications including creating service catalogues and configurations of workflows per user requirements

• Conduct SIT and documentation on test results

• Develop UAT test plans for user acceptance testing and sign-off

• Rectify defects identified during UAT or post go live

• Provide technical inputs in the ServiceNow Solution Architecture design to support scalability and interoperability of common components

• Provide technical documentation from solution design to deployment for hand over to post production operations support

• Provide ServiceNow Application development cross training to other team members

About you

• Diploma / Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field or foreign equivalent from a recognized university.

• At least 8 years IT application experience and 3- 5 years of development experience with ServiceNow including both client and server side scripting

• Experience with integrating applications with ServiceNow

• Be able to work independently and ensure strict timelines are met without continuous technical supervision

• Good to have experience in other ITSM/ITBM modules in ServiceNow

• Understanding User authentication and authorization between multiple applications and environments

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Ansible (Open-Source Tool for Software Provisioning, Configuring, and Deployment), AWS CloudFormation, Azure DevOps Server, Bicep, Cloud Infrastructure, Communication, Continuous Deployment, Continuous Integration (CI), Creativity, CrowdStrike, Cybersecurity, Deployment Management, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy, GitHub (Version Control Platform), GitLab (DevOps Tool), Google Cloud Platform, Incident Remediation, Inclusion {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date