Service Volunteer

High Wycombe

Hours: Minimum 4

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role

As a Service Volunteer with Aquarius, you will play an important role in supporting adults accessing our services. You will work alongside practitioners to provide practical and person-centred support, helping people engage with their recovery and work towards positive changes in their lives.

You may be involved in one-to-one sessions with practitioners, supporting group activities and events, and helping people attend appointments. You will also act as an ambassador for Aquarius, helping to promote our services and create a welcoming, inclusive and supportive environment.

This is a rewarding opportunity to make a difference in the lives of others while developing new skills and gaining experience in a health and social care setting. You will receive a full induction, relevant training, monthly supervision and ongoing guidance from the team.

Key Duties

• Support practitioners during one-to-one sessions with people accessing our services.
• Help facilitate and support group sessions and activities.
• Assist with events and activities organised by Aquarius.
• Support people to attend appointments where required.
• Act as an ambassador for Aquarius, promoting a positive and welcoming image of the service.
• Help create an inclusive, supportive and non-judgemental environment for people accessing support.
• Work alongside practitioners and other team members to contribute to the delivery of services.
• Maintain confidentiality and appropriate professional boundaries at all times.
• Attend relevant training and supervision sessions to support your development.

About You

We are looking for a friendly, reliable and understanding individual who is passionate about helping others and making a positive difference in their lives.

You will be able to communicate with people in a patient, respectful and non-judgemental way, recognising the importance of confidentiality, professional boundaries and valuing diversity. You will have a good level of self-awareness and be willing to act as a positive role model to people accessing our services.

You should be comfortable working alongside practitioners and other team members, using your own initiative where appropriate and asking for help or guidance whenever you are unsure about a situation.

You do not need to have lived experience to volunteer in this role, although experience of substance misuse, gambling-related challenges or supporting a family member affected by these issues would be welcomed.

We ask for a minimum commitment of four hours, with consistency being important to help build positive relationships and provide ongoing support to people accessing our services.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application. 

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date: