• Bring genuine curiosity about people, organisations, and the systems that connect them. 

• Approach new methods and challenges with openness and a willingness to learn. 

• Demonstrate care and quality in your work, however small the task. 

Craft 

• Support the conduct of qualitative research activities — interviews, observation, and note-taking. 

• Contribute to the synthesis of research findings into themes, insights, and opportunity areas. 

• Assist in the creation of service design artefacts including personas, journey maps, and service blueprints. 

• Support the design and facilitation of co-design workshops under the guidance of senior designers. 

• Develop your visual communication skills, producing clear and considered artefacts. 

Project 

• Support the delivery of a service design workstream with quality and care. 

• Collaborate actively with product, content, and technology team members. 

• Manage your own tasks and time effectively within project timelines. 

Client 

• Engage with client teams in a professional and collaborative manner. 

• Develop confidence presenting research and design thinking to stakeholders. 

• Build an understanding of client context, user needs, and organisational dynamics. 

Skillset 

• Early-stage service design portfolio demonstrating research participation and artefact quality. 

• Awareness of qualitative research methods and service design thinking. 

• Ability to produce clear journey maps, personas, and supporting research materials. 

• Eagerness to develop facilitation skills and confidence presenting to stakeholders. 

• Strong written and verbal communication skills. 

• Collaborative, team-first mindset. 

THINGS TO NOTE

• Some of our clients require background checks. You will need to complete a Baseline Personal Security Standard (BPSS) to confirm your identity, criminal record, right to work and residency.

• Comfortable with hybrid working. Every project is different, but we love our team to be in the studio and in our client’s office to work collaboratively.

• We are building a team that represents the diversity of our society and we are looking for people who will be a cultural add, not a cultural fit

Accenture Song is an equal opportunity employer, which means we do not discriminate based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for everyone who works at Accenture Song.

HOW TO APPLY

If you think you would be the perfect addition to our team, please apply through the link below with the following:

• A cover letter with 5 bullet points on why you would be a great addition to the team

• Your CV and portfolio of work

Without these pieces we will sadly not be able to consider your application. Good luck and we hope to speak with you soon!

What’s in it for you: 

• Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as: 

• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice. 

• Family-friendly and flexible work policies. 

• Attractive pension plan with financial wellbeing support and resources. 

• Private healthcare insurance plan and Mental Wellbeing support. 

• Employee Assistance Programme, Career Development and Counselling. 

• A range of generous Parental Leave offerings. 

#LI-EU 

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