What You Can Expect

As a Senior UX Project Manager at Zoom, you will be at the center of how great design gets built and delivered across one of the world's most widely used collaboration platforms. Partnering with designers, researchers, product managers, and engineers, you will bring structure to creative work, clarity to complex timelines, and momentum to cross-functional initiatives that reach millions of people every day. Reporting to the Head of Design, you will own and define the UX project management charter across all of Zoom Workplace, giving your work both reach and depth.

About the Team

The UX Design team at Zoom crafts the experiences behind Zoom Workplace, our AI-powered collaboration platform that integrates communication, productivity, and engagement into a single, seamless product used by millions of people worldwide. We are a global team of designers, researchers, and design technologists spanning multiple product areas, united by a shared commitment to simplicity, craft, and genuine user delight. We work in close partnership with Product and Engineering to continuously raise the bar on how people connect and collaborate.

Responsibilities

• Plan, schedule, and drive end-to-end delivery of UX projects, defining milestones, deliverables, and timelines with precision
• Serve as the primary liaison between Design, Product Management, Engineering, and cross-functional stakeholders to keep work aligned and unblocked
• Manage project scope, proactively identifying risks, dependencies, and trade-offs and escalating issues before they impact delivery
• Allocate and balance design resources across concurrent initiatives and shifting priorities to maximize team output
• Establish and continuously improve design operations processes spanning research, wireframing, prototyping, usability testing, and design reviews
• Communicate project status, decisions, and changes clearly to leadership and partner teams
• Coordinate across global and distributed design teams, navigating time zone complexity to maintain delivery momentum
• Track design quality and delivery metrics, applying insights to improve how the team plans, executes, and ships
• Manage design tooling and vendor relationships in partnership with design leadership

What We're Looking For

• Bachelor's degree in a related field, or equivalent experience
• 8+ years of UX project management experience, with a strong understanding of the full design process from research through delivery
• Proven track record managing complex, cross-functional design projects from concept to launch in a fast-paced product environment
• Hands-on proficiency with design and project management tools such as Figma, Jira, or Asana
• Excellent communication, facilitation, and stakeholder management skills, with the ability to present clearly to leadership
• Strong organizational skills and the ability to manage multiple projects and competing priorities with composure
• Experience working with global or distributed design teams across time zones

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.