Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview
As a Senior UX Design Technologist, you combine strong design expertise with technical fluency and AI capabilities to create thoughtful, intuitive, and high-quality workflows and experiences. You are a hands-on maker who bridges design and technology, translating ideas into polished, functional experiences. You understand the craft of UX and design systems. Your greatest impact comes from empowering others through shared skills, scalable workflows, AI-powered tools, and repeatable design practices.

You translate complicated technical capabilities and make them simple and practical for designers and researchers. You know what is worth automating and what should stay in human hands. You respect the distinct value of UX practice and earn UXers’ trust by making their work faster, not by replacing their judgment.

Your goal is not to own every task, but to make the technical ecosystem around UX easier, safer, and more effective.

Team

The UX Operations Team at Genesys enables design excellence at scale. We improve the systems, tools, processes, and shared practices that help the UX organization work effectively.

Reporting to the Senior Director of UX Enablement, you will work across the broader UX organization and partner closely with designers, researchers, Design Systems, Product, and Engineering. Your focus will be well-defined, repeatable UX work where technical skills can reduce manual effort, shorten backlog, and make proven approaches easier to reuse.

Location: Remote within US (Not limited to the states that the job is tagged to)

Key Responsibilities

• Deliver Well-Defined UX Workflows: Use code, AI, and established design patterns to take on straightforward UX Ops backlog work where the problem and expected outcome are clear. 
• Harvest What Works: Identify designers who are already using AI effectively, capture the skills and techniques they use, and turn them into documented, shared assets for the UX organization. 

• Connect Tools and Capabilities: Use APIs, MCPs, skills, agents, and integrations to connect tools and information, remove unnecessary manual steps, and make common UX workflows easier to complete. 

• Make Technology Practical for UX: Translate technical capabilities into simple, useful guidance for designers and researchers, and partner with Engineering/PM when deeper technical expertise is needed. 

• Use Good Judgment: Know the limits of automation and AI. Recognize when a problem is well suited for technical acceleration and when it needs deeper research, exploration, or design judgment. 

Qualifications

• Experience: 4+ years in design technology, design systems, developer experience, UX or design engineering, or technical UX operations, with close work alongside both designers and engineers.

• Technical Comfort: Comfortable with how software teams work (for example version control, code review, and APIs) and able to talk credibly with engineers. You do not need to be a software engineer.

• Hands-On AI Experience: You use AI tools regularly and know when they help and when they don’t. You are fluent in the creation and use of skills and agents.

• Explaining & Enabling: You explain technical ideas clearly to non-technical people and have helped others adopt new ways of working.

• Curiosity & Independence: You can work without a detailed roadmap, spot opportunities, and follow them through.

• Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience.
• Technical Tools & Development Fluency: Hands-on experience with Figma, Git-based version control (GitHub, Bitbucket, or equivalent), modern AI-assisted development tools such as Claude Code, Cursor, Copilot, or similar, and front-end technologies such as React, TypeScript/JavaScript, HTML, and CSS. Comfortable working with APIs, MCPs, and integrations to connect tools and automate workflows. You do not need to be a software engineer, but you should be able to build functional prototypes, work with existing code and components, and collaborate credibly with engineers.

Preferred Qualifications

• Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers). 

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.