Senior UI / UX Designer

Role Overview

Are you passionate about creating intuitive digital experiences that make a meaningful difference to customers? Join Western Union as a Senior UI/UX Designer and play a key role in shaping the design of our digital products and services.

In this role, you will lead the design of complex product features and customer journeys, translating business objectives, customer insights, and technical requirements into engaging, accessible, and user-friendly digital experiences. You will take ownership of the end-to-end design process, working closely with Product Management, Engineering, and Research teams to develop and deliver innovative solutions. You will also contribute to the evolution of our design systems, promote consistent design standards, and explore how AI-enabled tools can enhance design processes and customer experiences.

Role Responsibilities

• Lead the end-to-end design of complex digital product flows, features, and customer journeys, ensuring solutions balance user needs, business objectives, accessibility, and technical feasibility.
• Develop wireframes, user flows, interaction models, high-fidelity designs, interactive prototypes, and detailed design specifications to support product development.
• Partner with Product Managers, Engineers, and Research teams to define problems, identify opportunities, and translate customer insights into actionable design strategies.
• Validate design concepts through user testing, stakeholder feedback, and iterative design processes to continuously improve the customer experience.
• Collaborate with cross-functional teams throughout the product development lifecycle, ensuring designs are implemented effectively and meet agreed quality standards.
• Lead design discussions, present design concepts and recommendations to stakeholders, and influence product decisions through clear reasoning, research, and customer-centered analysis.
• Contribute to the development and maintenance of design systems, including reusable components, interaction patterns, and supporting documentation.
• Promote consistent design standards across digital products, ensuring solutions meet usability, accessibility, interaction, and implementation quality expectations.
• Use AI-enabled tools to accelerate research synthesis, concept exploration, prototyping, design iteration, and documentation.
• Identify opportunities to incorporate AI capabilities into digital products and customer journeys while maintaining design quality, usability, and customer trust.
• Work independently on defined product features and design challenges while collaborating with wider product and engineering teams to deliver cohesive digital experiences.
• Advocate for user-centered design principles and continuous improvement across the product development process.

Role Requirements

• Proven experience in UI/UX design, product design, or digital experience design, preferably within consumer-facing digital products or technology-driven organizations.
• Demonstrated experience managing the end-to-end design process, from discovery and problem definition through concept development, prototyping, testing, and delivery.
• Strong proficiency in design and prototyping tools such as Figma or equivalent industry-standard platforms.
• Experience creating user flows, wireframes, interaction models, high-fidelity designs, and interactive prototypes for complex digital products.
• Strong understanding of user-centered design methodologies, usability principles, interaction design, information architecture, and accessibility standards.
• Ability to interpret customer research, behavioral insights, business objectives, and technical requirements to develop effective design solutions.
• Experience collaborating with Product Management, Engineering, and Research teams within agile or cross-functional product environments.
• Knowledge of design systems, component libraries, design patterns, and digital design consistency across multiple products or platforms.
• Experience presenting design concepts, communicating design rationale, and influencing stakeholders through research, evidence, and structured recommendations.
• Strong problem-solving skills with the ability to work independently, manage competing priorities, and deliver high-quality design solutions.
• Familiarity with AI-enabled design tools and an understanding of how emerging technologies can support research, prototyping, and product innovation.
• Strong communication, collaboration, and stakeholder engagement skills.
• A portfolio demonstrating relevant digital product design work, design thinking, and the ability to solve complex user experience challenges.

Annual Base Salary Range: Denver - 97,500.00 - 129,950.00 USD

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Benefits

Western Union is committed to supporting the health, wellbeing, and professional development of our employees. As part of our team, you will have access to a

comprehensive benefits package, including:

• Medical, dental, vision, and life insurance

• Tuition assistance program

• Employee discount program

• Parental leave

• 401(k) plan

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.