Key Responsibilities

• Monitor and maintain compliance with quality standards, policies, and procedures.
• Conduct audits, inspections, and process assessments to identify improvement opportunities.
• Analyze operational data and performance indicators (KPIs) to support decision-making.
• Support the implementation of continuous improvement methodologies, such as Lean, Kaizen, and Six Sigma.
• Develop and maintain standard operating procedures (SOPs), work instructions, and quality documentation.
• Investigate quality issues and support root cause analysis and corrective action plans.
• Coordinate and monitor improvement projects focused on productivity, efficiency, quality, and cost reduction.
• Ensure compliance with health, safety, and environmental regulations.
• Collaborate with cross-functional teams, including Operations, Engineering, Customer Service, and Supply Chain.
• Support training programs related to quality standards and continuous improvement practices.
• Monitor customer complaints and implement preventive and corrective actions.
• Assist in process mapping, workflow optimization, and standardization initiatives.
• Prepare reports and presentations on quality performance and improvement initiatives.

Required Qualifications

• Technical degree or bachelor’s degree in Quality Management, Industrial Engineering, Logistics, Business Administration, or related fields.
• Previous experience in quality assurance, continuous improvement, or operational excellence.
• Knowledge of Lean Manufacturing, Kaizen, Six Sigma, and problem-solving methodologies.
• Experience with ERP systems and data analysis tools.
• Advanced knowledge of Microsoft Office, especially Excel and PowerPoint.
• Understanding of warehouse and logistics processes is preferred.

Preferred Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Project management and organizational skills.
• Attention to detail and accuracy.
• Customer-focused mindset.
• Ability to work collaboratively in cross-functional environments.

Key Competencies

• Continuous improvement mindset.
• Analytical thinking.
• Communication.
• Teamwork.
• Planning and organization.
• Problem-solving.
• Adaptability.
• Accountability.
• Customer orientation.