Job Details:

 Must know

• Active Directory Architecture, FSMO, Trusts, replication issues, GPO troubleshooting, Sites and services
• DNS troubleshooting
• DHCP knowledge
• Windows Server core troubleshooting (Server performance analysis, BSOD,)
• Server Hardware (HP, Dell, IBM, Cisco UCS, Blade Servers) / Raid troubleshooting.
• Backup troubleshooting
• Windows cluster troubleshooting & Migration and log analysis.
• Windows patching troubleshooting
• Root Cause Analysis (RCA) for Major Incidents and P1/P2 cases
• Migration - DHCP\AD\File and print server.
• Certificate authority (Root CA / Subordinate CA), IIS website renewals.
• Azure resources management
• Azure AD connect
• ITIL Process
• 24*7 rotation shifts

Good to have

• VMware
• Azure Certification ( AZ-104)
• Windows in place Upgradation
• Storage Basic
• Network Basic
• Basic PowerShell Scripting
• Windows vulnerability
• Defender
• .

Roles and Responsibilities

• Providing support to US & Europe customers hence communication should be crisp.
• Interact with customers, end-users and team members.
• Escalation point for lower tier technical teams
• Installation, configuration, maintenance and support for hardware, operating systems and applications
• Participation in completing customer change requests and problem ticket resolution outside of normal business hours.

TRAVEL:

up to 15%