Senior Store Manager - UGG - La Vallee Village

About UGG
At UGG, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire.
As part of Deckers Brands, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality and are committed to helping them succeed.

The role
Our Senior Store Managers are integral to the success of UGG. As a Senior Store Manager of our high volume Outlet store in La Vallee you will lead a complex, high-volume store through and with your leadership team, including direct management of store leadership. You will set the strategic direction of the business, ensuring commercial opportunities are maximised, operational standards are consistently executed, and exceptional customer experiences are delivered

This is a multilingual role requiring fluency in French and English.

Core Competencies

• Line Manager to the Store Leadership team and supports other stores in absence of District Manager or key projects
• Provide leadership for the store, acting as second in command to DM and supporting long term success of the business
• Direct line manager to the Store Manager providing coaching, guidance and accountability for business results
• Oversees the entire store operation, ensuring alignment across all functions, departments and teams
• Leads the development and execution of commercial strategies to grow comparable store sales, increase profitability and delivery against business objectives.
• Partners with the DM effectively to identify opportunities to improve store and regional performances and supports the execution of market initiatives
• Acts as a key stakeholder within the district, sharing best practices and providing support to other locations when req
• Builds strong cross functional partnerships with Retail, PX, Marketing, VM, Merchandising and Ops teams to drive business goals and brand growth
• Ensures compliance with all company policies, operational procedures, legal requirements and market regulations
• Drives a culture of operational excellence through regular review of business performance, operational standards and customer experience metrics
• Champions a consumer first culture, ensuring execution of premium service standards, customer loyalty initiatives and retention strategies
• Owns talent development and succession planning for the store leadership team, creating clear development pathways and strengthening the team
• Leads recruitment, selection, onboarding and retention strategies to build high performing and engaged teams
• Oversees labour, payroll and controllable expenses, ensuring cost efficiencies are maximised while protecting the customer and employee experience
• Analyses business trends, KPIs and customer insights to identify opportunities and implement action plans to drive sustainable growth
• Acts as a role model and champions the Deckers values, embedding them across all aspects of the business and team culture
• Serves as the senior escalation point for complex customer, people and operational matters, partnering with the District Manager where required

Who you are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• You have the leadership skills needed to manage a team
• You’re well organized and proactively and efficiently coordinates your resources
• You’re a problem solver who pro-actively works through challenges

We Would Love to Hear From People With:
• Previous experience as a Store Manager, Multi-site Manager or Area Manager in a Retail environment
• Experience in training and developing a team
• Agility and flexibility to meet the needs of the business, especially during our busiest time of the year
• Proficiency in Microsoft Office and applications
• Fluency in French and English is a requirement for this role

What We Will Give You
• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a
variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance including 2 pairs of shoes per season
• 30% discount off the Deckers Brands’ (UGG, HOKA, Teva) online, and 30% instore discount.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion
for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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