Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Role Overview:

• Implement SRE best practices to improve the reliability, scalability, and performance of datacenter services.
• Develop and maintain automation scripts for infrastructure provisioning, monitoring, and management.
• Conduct root cause analysis and post-mortem reviews to prevent recurrence of incidents.

Roles and Responsibilities: Observability and Monitoring:

• Design, implement, and maintain observability solutions for datacenter infrastructure.
• Develop, deploy, and maintain the operational and reliability components of a large-scale Observability and Telemetry collection platform, emphasizing performance at scale, real-time monitoring, logging, and alerting.
• Participate in and enhance the entire lifecycle of services, from inception and design to deployment, operation, and refinement.
• Develop and optimize monitoring systems to ensure high availability and performance.
• Create and manage dashboards, alerts, and reports to provide visibility into system health and performance.

Performance Optimization:

• Analyze and optimize the performance of datacenter systems and applications.
• Implement best practices for resource utilization and efficiency. Collaboration:
• Work closely with other engineering teams to understand and meet their observability and reliability requirements.
• Collaborate with hardware and software vendors to evaluate and integrate new technologies.

Security and Compliance:

• Ensure that observability and reliability solutions comply with security policies and industry standards.
• Implement and maintain security measures to protect data and infrastructure.

Troubleshooting and Support:

• Provide support for observability and reliability-related issues, including debugging and resolving hardware and software problems.
• Develop and maintain documentation for troubleshooting procedures and best practices.

Continuous Improvement:

• Stay updated with the latest advancements in observability and SRE technologies and integrate them into the infrastructure.
• Continuously improve the reliability, scalability, and performance of datacenter services.

Qualifications: 

• Bachelor's degree in Computer Science, Electrical Engineering, Math, or a closely related field
• 8 years of experience in backend software development
• Experience working in cloud environments, particularly AWS
• Demonstrated experience in building and maintaining highly available, distributed systems

Preferred Qualification:

• Proficiency in observability tools and technologies (e.g., Prometheus, Grafana, ELK Stack).
• Experience with SRE practices and tools (e.g., Kubernetes, Docker, Terraform).
• Strong programming and scripting skills (e.g., Python, Go, Bash).
• Familiarity with cloud platforms (AWS, Azure, GCP) and their observability and reliability services.
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, dynamic environment.

Pay & Benefits   

Our compensation reflects the cost of living across several US geographic markets. At Coupang, your base pay is one part of your total compensation. 

The base pay for this position ranges from $174,00/year to $299,000/year. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

General Description of All Benefits  

• Medical/Dental/Vision/Life, AD&D insurance  
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
• Long-term/Short-term Disability
• Employee Assistance Program (EAP) program
• 401K Plan with Company Match
• 18-21 days of the Paid Time Off (PTO) a year based on the tenure
• 12 Public Holidays
• Paid Parental leave
• Pre-tax commuter benefits
• MTV - [Free] Electric Car Charging Station 

General Description of Other Compensation

 “Other Compensation” includes, but is not limited to, bonuses, equity, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale.  

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the recruiting process due to a disability, please contact us at [email protected].

Job Requisition ID: R0079427