Our Company

Senior Sales Operations Associate

What You Will Do

Key Responsibilities

• Own the end-to-end quote process. From the moment a customer request lands, you drive it forward proactively. You know the next step and have already taken it.
• Register and manage bid submissions directly with OEM platforms, including Cisco CCW and equivalent tools, working with OEM Account Managers to secure deal approval at the correct discount tier for the customer.
• Engage global distribution channels, coordinating with national and global distributors to secure competitive and accurate pricing.
• Build accurate, competitive, and professional quotes in Sage X3 and deliver them to customers with clarity, addressing questions, explaining commercials, and closing the loop.
• Maintain live visibility into OEM and distributor pricing across networking and Audio Visual hardware, proactively identifying pricing changes before they impact active opportunities.
• Translate lessons learned from previous projects into smarter future quotes and improved commercial outcomes.
• Monitor the competitive landscape and pricing trends across the hardware categories we sell, providing valuable market intelligence to the Account Management team.
• Maintain meticulous records of bids, pricing data, customer interactions, and deal history, ensuring documentation remains the source of truth for the commercial team.
• Drive final project invoicing in close coordination with Account Management, ensuring billing accuracy.
• Represent Sales Operations confidently in customer meetings, providing updates on quote status, pricing rationale, and timelines.
• Partner with Finance to resolve invoicing queries and manage customer follow-up with the same responsiveness applied to quoting activities.
• Mentor and coach junior Sales Operations Associates, setting the standard for accuracy, urgency, accountability, and ownership.

Essential Criteria

• Minimum 1 to 2 years of proven experience in a sales support, sales operations, or customer-facing commercial role.
• Degree in Business, Commerce, or a related field is advantageous but does not replace hands-on commercial experience.
• Strong commercial understanding of hardware resale, including margins, cost structures, and technology procurement processes.
• Proactive problem solver who identifies solutions before escalating challenges.
• Experience using ERP or quoting platforms, including Sage X3 or equivalent systems.
• Strong ability to prioritise and manage multiple live opportunities simultaneously in a fast-paced environment.
• Exceptional attention to detail with a commitment to pricing accuracy and operational excellence.
• Clear, professional, and direct communicator across customers, OEMs, distributors, and internal stakeholders.
• Self-starter who takes initiative, identifies risks, and acts decisively.
• Demonstrated ability to mentor and support junior team members through coaching and leading by example.
• Intermediate Microsoft Excel skills, including data analysis and creation of working documents.
• Ability to perform effectively in high-tempo, high-accountability environments.
• Adaptable, resilient, and open to change, with a willingness to learn from those around you.
• Genuine team player who contributes positively to team culture and collaboration.

Desirable Criteria

• Domain knowledge of networking or Audio Visual technologies and environments.
• Hands-on experience with Cisco CCW, Sage X3, and Jira.
• Proven ability to apply lessons learned from previous projects to improve future commercial outcomes.
• Experience working within a reseller or Value-Added Reseller (VAR) environment supporting enterprise or Fortune 500 customers.

Why Join EOS?

Belonging at EOS