Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

ON A TYPICAL DAY YOU’LL

• Serve as the primary project manager for all Real Estate New Build projects — coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff

• Coordinate Project Engineering survey scheduling and follow-through

• Facilitate engineering scope of work review and internal approval

• Manage access agreement review, routing, and execution in coordination with Legal

• Collaborate with external stakeholders including building management, outside contractors, and insurance brokers

• Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses

• Maintain accurate records in Salesforce CRM, including building data, building management contacts, and all associated project and relationship data

• Support the Real Estate Account Management team through partner and building research, meeting preparation, Salesforce data QC, and other administrative tasks

• Facilitate Certificate of Insurance (COI) requests to ensure timely delivery and compliance

• Coordinate the fulfillment of building management onboarding materials other partner-facing resources on an ongoing basis

• Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts

• Support the administration and ongoing success of Pilot's Real Estate Broker program, including partner onboarding, lead qualification, commission processing, reporting, partner communications, and day-to-day program support

• Administer the lead management process, including qualifying and assigning leads, creating CRM records, maintaining accurate lead and account data, and ensuring CRM integrity through ongoing daily updates

• Provide administrative support to Account Managers in managing annual records, maintaining current records, and ensuring relevant data remains accurate and up to date

• Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams

• Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensure annual lead generation across Pilot’s building portfolio

• Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks as needed

• Provide broad administrative support across sales functions as needed, helping the team stay organized and focused on revenue-generating activities

• Assess data integrity for newly created Pilot services within Salesforce CRM to ensure data consistency across the platform

WHAT WE’RE LOOKING FOR:

• 3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment

• Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders

• Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types

• Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus

• Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers

• Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance

PILOT’S PAY & PERKS

• Salary range of $75,000-$90,000, based on experience

• Company-sponsored Medical, Dental, Vision Coverage

• Company-sponsored 401(k)

• Commuter & Wellness Reimbursement

• Competitive PTO

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

VISA SPONSORSHIP NOT AVAILABLE