Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services.

Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service.

Our platform reaches 55 million Americans across 50+ agencies. Our goal: build technology that touches the lives of 100 million residents by the end of the year.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn't be a luxury in government. It's how you earn trust back.

The Role

Kaizen is scaling fast on the government side, and our GTM hiring hasn't caught up to the pace of the business. We're standing up federal sales, building out G&A, and growing operations, all at once, and we need someone who can run point on that without a playbook handed to them. This isn't a role where you post a job and wait. You'll build relationships with candidates before they're looking, run a white-glove process end to end, and make Kaizen the kind of place people leave a good job for. The person who takes this on will shape how Kaizen hires for some of its highest-stakes, highest-visibility roles, at a company where every hire still meaningfully moves the needle.

What You'll Do

• Own full-cycle recruiting for federal sales hiring initiatives, all G&A roles, and operations, from intake through offer

• Build and run relationship-based sourcing strategies rather than relying on inbound or job board traffic

• Deliver a white-glove candidate experience at every touchpoint, from first outreach to offer stage

• Use AI tools as a core part of how you source, screen, and manage pipeline, not as an occasional shortcut

• Partner directly with hiring managers across federal sales, G&A, and ops to translate vague hiring needs into sharp, specific searches

• Build sourcing pipelines for roles where the candidate pool is thin or highly specialized, particularly federal/public sector sales talent

• Represent Kaizen's mission credibly to candidates who could work anywhere, and help them see why government technology is worth their next move

What You'll Bring

• 5+ years of full-cycle recruiting experience, with a track record of owning searches independently

• Experience recruiting for GTM, sales, or G&A functions, ideally including some exposure to federal, public sector, or otherwise specialized talent pools

• A relationship-first sourcing style. You build pipeline through real outreach and follow-through, not just search strings

• Genuine fluency with AI tools in your day-to-day recruiting workflow. This isn't a nice-to-have here, it's how the job gets done

• Comfort operating with minimal process and building your own structure as you go

Strong Candidates May Also...

• Have experience recruiting into a startup or other high-ambiguity environment where the role gets defined as you go

• Have prior exposure to federal contracting, govtech, or public sector hiring

• Have built or improved a recruiting process or tool stack at a previous company, not just used one

Don't Apply If...

• You want a fully-built process and a steady stream of inbound to work from. This role is about building the pipeline, not managing one that already exists

• You see AI tools as something to dabble in when convenient. Here, they're core infrastructure

• You need a lot of structure or sign-off to move on a search. We need someone who runs with ambiguity, not someone who waits for it to resolve

• You're recruiting to fill seats. We're recruiting because the people we hire into federal sales, G&A, and ops will shape whether Kaizen earns trust with the agencies we serve, and that only works if you care about getting it right, not just getting it done

What Kaizen Offers

Health & Insurance

• 100% coverage across the board: medical through Oxford/United (Gold and Platinum PPO plans), dental through Guardian PPO, and vision through Beam — all fully covered for employees, with 100% coverage for dependents.

• $100,000 in fully paid life insurance. FSA and Dependent Care FSA.

• One Medical membership, on us — same-day primary care, 24/7 virtual visits, and offices all over the city.

• Fertility and family-building support through Carrot.

• 401(k) through Guideline, with a 2% company match.

Family & Time Off

• 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.

• Unlimited PTO, with a two-week minimum (we mean it when we say take time off!)

• Closed for all federal holidays.

• Company-wide winter break the week of Christmas.

• Company offsites throughout the year.

Office & Remote Setup

• Up to $750 one-time home office or desk setup stipend for NYC-based employees. $500 for remote employees.

• $50/month commuter benefit (company contribution).

• Expensed lunch while in the office.

• Company-provided laptop of your choice.

Wellness

• Fully covered gym membership at Grindhouse — right across the street from our office at 47 W 17th St (and in Williamsburg). A $225/month value, on us. For remote employees, $100/month dedicated to gym or physical fitness reimbursement.

Stipends

• $100/month utility stipend.

• $500/year professional development.

• $250/year recreation.

• $300/quarter pet care stipend.