At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Sr. Property & Specialty Claims Adjuster in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

How you will create an impact

• Manage complex Property & Specialty claims, including commercial property, catastrophe‑related losses, business interruption, extra expense, and specialized risk segments.
• Conduct detailed coverage analysis, interpreting policy language, endorsements, exclusions, and reinsurance participation.
• ·valuate complex damages using engineering reports, forensic analysis, field inspections, and expert consultations.
• Coordinate direct and reinsurance claim components, including facultative placements and reporting requirements.
• Prepare coverage positions, settlement recommendations, and regulatory‑compliant documentation for internal and external stakeholders.
• Lead negotiations with insureds, brokers, vendors, and legal representatives to achieve fair and timely claim outcomes.
• Support catastrophe surge operations, providing technical expertise during high‑volume periods.
• Maintain accurate digital claim files in OneView and other AIG systems, ensuring compliance with audit and regulatory standards.
• Mentor junior team members, providing guidance on coverage, investigation techniques, and technical claims handling.
• Any other related tasks required by AIG management.

What you’ll need to succeed

• Bachelor’s Degree or equivalent of a combination of experience and studies.
• This position is suitable for candidates with vast experience in claims handling.
• Adjusters License Preferred.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• Knowledge of insurance regulatory and/or procedural requirements in Puerto Rico.
• Proficient in all Microsoft applications (Word, Excel, PowerPoint, etc.)
• Analytical and problem-solving capabilities with a strong attention to detail
• Bilingual (English and Spanish). Excellent oral and written communication skills
• Demonstrated ability to collaborate with other units within/outside the department and companywide.
• Exceedingly customer service oriented.

Ready to prove your potential? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].