Job Description:

Job Description:
This job is responsible for managing complex to high risk cross-functional and/or inter-departmental programs or projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements. Job expectations include serving as the primary point of contact to department managers for critical change initiatives, using tools to document program performance, and influencing stakeholders to make strategic changes.

This role partners closely with Enterprise Credit leadership, Technology, and cross‑functional stakeholders to drive complex transformation initiatives across data, process, and technology domains. The Senior Project Manager operates with a strong consulting mindset, helping leaders translate strategy into executable roadmaps, shaping problem statements, evaluating solution options, and guiding delivery through disciplined project execution.

The role requires comfort operating in ambiguity, influencing without authority, and advising senior stakeholders on trade‑offs, risks, and execution approaches. The Senior Project Manager is expected to serve as a thought partner to business leads, proactively identifying opportunities to simplify, standardize, and modernize Enterprise Credit capabilities while ensuring strong governance and delivery discipline.

Responsibilities:

• Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• Leads the adoption and sustainment of change initiatives and assesses adoption risks
• Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance
• Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders
• Reviews and executes deliverables for all phases of the project while working closely with various partners and user community
• Develops executive ready materials including business cases, decision documents, and progress for senior forums
• Drives alignment across stakeholders by translating complex concepts into clear, actionable insights and recommendations

Required Qualifications:

• 10+ years of experience in Finance, consulting, transformation, or program/project management roles
• Proven experience of delivery in large complex organizations or top tier professional services, leading complex, cross‑functional initiatives with senior stakeholder engagement
• Strong consulting and advisory skills, including problem structuring, storytelling, and influencing decision‑makers
• Demonstrated ability to manage ambiguity, navigate competing priorities, and drive outcomes through collaboration

Desired Qualifications:

• Experience leading process, technology or data‑driven transformation initiatives
• Presentation and communication skills, including experience presenting to executive leadership

Skills:

• Controls Management
• Issue Management
• Problem Solving
• Process Management
• Process Performance Measurement
• Monitoring, Surveillance, and Testing
• Policies, Procedures, and Guidelines Management
• Process Design
• Program Management
• Project Management
• Critical Thinking
• Influence
• Prioritization
• Process Mapping
• Collaboration
• Consulting
• Business Acumen
• Stakeholder Management
• Business Analytics
• Presentation Skills
• Reporting

Shift:

Hours Per Week: 

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