Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are seeking an experienced Technical Operations Manager to lead our Technical Operations function across Digital Workplace, Infrastructure, Cloud Platforms, Application Support, Integration, and Database Services. You'll drive operational excellence, service performance, and customer outcomes while leading operational teams as one cohesive function.

What the role looks like :

• Effectively manage the delivery of low and medium-risk projects, lead pre-sales activity, and participate in sector resourcing and business planning
• Manage the delivery of multiple projects through the full lifecycle on high-risk projects, identifying and managing risks, issues and the project schedule in order to meet our customers’ expectations and to generate repeat business
• Present a professional approach in customer communications in order to build strong relationships with customer contacts
• Effectively manage the project commercials to ensure sector profitability and growth, and to manage work in progress and aged debt
• Drive additional value from projects through variations and follow-on work to improve sector profitability and revenue
• Effectively manage, motivate and communicate with project teams to ensure that each member has a clear role and set of responsibilities
• Take the lead in pre-sales activity to develop high- quality, achievable proposals
• Take responsibility for sector resourcing through recruitment and resource management activity to help maintain a balanced and flexible resource pool
• Participate in sector strategy and business planning activities to support company and sector growth
• Administer line management of assigned staff, to maximise their career development potential

Requirements

• Being confident - Courage of convictions
• Managing yourself - Self-starting
• Commercial awareness – Maximising profitability
• Leveraging relationships - Global networker
• Delivering results - Stretching
• Managing people - Leading
• Thinking ahead - Strategic thinking
• Influencing - Persuading

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.