Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the role:

The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will provide complex technical product support focused on Engine and Generator support for prime running gensets in Point Pleasant, WV. The incumbent will work closely with the local Caterpillar Dealer to ensure this customer receives the product performance, reliability, durability, and availability they expect as part of the Cat Brand Promise. The incumbent will work closely with the Electric Power industry team and LPSD engineering community to ensure successful operation of the gensets in this area.

Additional information:

• Sponsorship for this position is not available.
• Domestic relocation for this position is available.
• Travel required up to 10%
• This position requires the candidate to work a 5-day-a-week schedule either on a customer site in Point Pleasant, WV or at the local Caterpillar dealer’s facility.
• Position may require Special Government Clearance: passing a US Government background check may be required as a job requirement.
  

What you will do:

• Enhance communications between factory, dealer and customer
• Identify application & installation issues and communicate corrective actions
• Train and assist Cat Dealer personnel in advanced troubleshooting
• Provide expert level on-site advanced troubleshooting
• Investigate reports of product issues, gathering pertinent data
• Perform post failure root cause analysis
• Provide on-site product specific hands-on service training for operators and technicians
• Deploy and follow field test iron
• Assist Cat Dealers with understanding and implementation of Service Publications, TIB (Technical Information Bulletin), Engine News, Service Magazines, and Service Letters
• Identify services growth opportunities
• Conduct work safely while ensuring others are safe
• Maintain a daily presence at customer sites and dealer workshops

What you will have:

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
  

Additional Qualifications:

• Education: Bachelor’s degree in engineering or other degree with relevant engine/generator set job-related experience
• Experience: Experience working with large gas/diesel engines and Caterpillar Dealers.
• Knowledge: Thorough knowledge of reciprocating engine genset applications, their function and performance
• Behaviors: Excellent communication skills (including written, oral, electronic, and presentation skills), with ability to adapt for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams. Broad industry knowledge and experience in dealer product support operations. Results oriented, self-starting individual with flexibility to accommodate a fast and ever-changing environment. Must have high motivation to produce a high-quality product. Technically astute with hands-on experience and ability to apply engineering principles to quickly solve complex problems. Demonstrated ability to collaborate with and influence team members from many different backgrounds and cultures.
  

Top Candidates:

• Broad Caterpillar knowledge and experience in CAT dealer product support operations
• Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, Cat Inspect
• Working knowledge of SC2, CANape, data logging equipment and instrumentation experience
• Experience in equipment condition monitoring and applied failure analysis

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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