Important Application Submission Information

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Position Summary:

The Customer Connect & Production Support organization is seeking an experienced product and technology leader to drive strategy, delivery, and operational excellence across Customer Financial Services capabilities. This role is responsible for a portfolio supporting Credit & Collections, SAP FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions that enable critical customer-facing and back-office operations. The position serves as the primary liaison between business stakeholders, technology teams, vendors, and support organizations to ensure stable operations while advancing strategic initiatives.

The successful candidate will lead a team of Product Managers, Product Owners, Analysts, and consultants responsible for both run and change activities across a complex SAP IS-U/FI-CA landscape. This leader will own product roadmaps, operational support, backlog prioritization, regulatory commitments, defect remediation, and continuous improvement efforts.

Responsibilities:

• Lead product strategy, roadmap development, and delivery for Accounts Receivable and Customer Financial Services capabilities.
• Oversee functional areas including Credit & Collections, FI-CA, Payments, Refunds, Tax, PIPP, PrePay, and Lighting solutions.
• Partner with business leaders to define priorities and translate business objectives into technology solutions.
• Manage product backlogs, enhancement requests, incidents, defects, and operational support activities.
• Ensure production stability, service-level attainment, compliance, and regulatory support.
• Lead cross-functional teams consisting of product managers, product owners, analysts, consultants, and vendor partners.
• Drive continuous improvement initiatives focused on customer experience, operational efficiency, and financial accuracy.
• Support major projects, regulatory initiatives, system upgrades, and modernization efforts.
• Develop and mentor team members while fostering a culture of accountability, collaboration, and innovation.
• Provide executive-level communications, status reporting, risk management, and portfolio governance.

Required/Basic Qualifications

• Bachelor’s degree
• In addition to required degree, eight (8) or more years related work experience
• In lieu of Bachelor’s degree(s) AND five (5) or more years related work experience listed above, High School/GED AND twelve (12) or more years related work experience

Additional Preferred Qualifications

• Utility industry experience.
• Experience with Customer Information Systems (CIS), SAP IS-U, SAP FI-CA, or customer financial operations.
• Knowledge of collections, payment processing, refund management, tax accounting, and assistance programs.
• Agile product management and portfolio leadership experience.
• Experience managing vendor relationships and production support organizations.

Working Conditions

• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.
• Office environment mostly, often with research, analysis or engagement conducted in plants or field

Specific Requirements

• Entrepreneurial with a strong inclination towards action, preferably with experience shipping software
• Ability to communicate complex and innovative concepts to a new product development team
• Clear passion for topics of technology products and an ability to identify possibilities to innovate
• Ability to be self-directed and to proactively anticipate problems and seek opportunities.
• Excellent communication skills including the ability to build relationships and effectively influence across all management and organizational levels.
• Strong understanding of the SDLC process and the ability to work in an agile environment with bi-weekly releases
• Ability to educate and communicate to leaders across the Company on effective use of digital tools
• Ability to quickly understand business, evaluate priorities and assess value of product features
• Ability to be self-directed and to proactively anticipate problems and seek opportunities
• Experience operating in an environment driven by KPIs where you have the accountability to determine the best course of action to meet your goals
• Two or more years’ experience with relevant new product or technology development experience working in a fast-paced environment

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Travel Requirements

Relocation Assistance Provided (as applicable)

Represented/Union Position

Visa Sponsored Position

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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