Senior Pharmacy Refill Technician (Tampa General)

Location: Onsite in Tampa, FL

Job Purpose: 

The successful candidate will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on" approach to ensuring accurate and timely filling and delivery of specialty medications. Works closely with Tampa General Hospital pharmacy staff and Shields Liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. 

Job Duties:

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Clarify prescription orders with pharmacist and/or clinician as appropriate;
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;
• Answer, resolve and triage inbound inquiries;
• Manage, organize, and update relevant data using database applications;
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;
• Identify trends, resolves problems; recommend improvements; implement change;
• Actively participate in process improvement initiatives;
• Act as a value-added business partner to stakeholders throughout the organization;
• Protect organization's value by keeping information confidential;
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organization
• Responsible for the training & stabilization of all newly hired refill technicians
• Works closely with SPS to outline and manage individual refill technicians who are out of office
• Must maintain all new and future workflows for refill technician position

Experience/ Education:

Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon time frame.  Continued employment is contingent upon meeting these requirements.

Years of Experience: 

• Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.
• 1+ years as a Refill Technician At Shields or equivalent experience required

Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must 

• Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator
• Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data
• Specialties: Knowledge of transplant, hepatitis C, pulmonology, and/or oncology a plus