Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

Duties and Responsibilities, as They Align to Ryan’s Key Results

People:

• Contributes to a positive team member experience.

Client:

• Utilises in-depth knowledge of Firmwide and practice-specific governance and quality assurance procedures to design and conduct engagement reviews.
• Evaluates client service issues and provides recommendations to support clear and consistent standards across the client journey.
• Reports findings and actionable recommendations to the leadership team and key stakeholders.
• Builds strong relationships with leaders and team members and becomes a trusted advisor.
• Collaborates with practices to recommend enhancements that support a consistent client experience and deliver on the Ryan brand promise.
• Organises and prioritises multiple tasks to ensure client needs are met promptly.

Value:

• Identifies and communicates learning opportunities to the appropriate parties for consideration, including Practice Leaders, Principals, and Talent Effectiveness.
• Safeguards confidential information and sensitive material.
• Assists with various Firm initiatives.
• Performs other duties as assigned.

Essential Skills Required:

• Anticipates and proactively delivers expected results for the executive leadership team.
• Solves problems effectively.
• Streamlines and improves processes.
• Demonstrates initiative and follows through on areas of responsibility.
• Applies technology-driven approaches, including artificial intelligence (AI), analytics, and process automation, to enhance productivity, accuracy, and team efficiency.
• Demonstrates advanced written, visual, and verbal communication skills.
• Demonstrates strong attention to detail.
• Demonstrates accuracy and thoroughness.
• Demonstrates a sense of urgency.
• Demonstrates flexibility and adaptability to changing priorities.
• Thrives when working both independently and in a team environment.
• Demonstrates strong multitasking and organisational skills.

Education and Experience:

• Bachelor’s degree in accounting or finance and six to eight years of experience in tax services are required.
• Three years of supervisory experience is preferred.

Computer Skills:

The successful candidate must have intermediate skills in Microsoft Access, Excel, Outlook, PowerPoint, and Word, as well as internet navigation and research.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

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