Reporting to the SVP, Account Management & Customer Success, this role will be the strategic and operational partner across the global Navan Premier organisation. It will translate strategy into execution, coordinate the portfolio of transformation and business-critical workstreams, and provide the operating rhythm, insight, and accountability required to scale Premier globally.

What You’ll Do

• Act as the central strategy and operations partner to the SVP Navan Premier, helping set priorities and maintain focus on the highest-impact work.
• Build and run the Premier operating rhythm, including leadership meetings, strategic planning, business reviews, performance reporting, decision logs, and follow-up.
• Coordinate major Premier workstreams, including core-market and Emerging Markets migration, Product and Engineering enhancements, Launch, transformation programme management, service and operating model changes, pricing, and Premier go-to-market.
• Coordinate project and programme managers, including the Emerging Markets Migration & Transformation Manager and the Director of Transformation Program Management, aligning plans, dependencies, risks, and executive decisions.
• Translate the Premier strategy into annual and quarterly priorities, measurable outcomes, resource implications, and execution plans.
• Develop reporting that combines financial, client, operational, people, migration, and product indicators into a clear view of performance and risk.
• Prepare concise executive materials, recommendations, and updates for the Premier leadership team and relevant Navan executives.
• Identify bottlenecks and gaps in ownership, bring the right people together, and drive issues to resolution.
• Support business planning, workforce planning, investment cases, and prioritisation decisions with structured analysis.
• Help establish scalable processes and governance without weakening the high-touch client experience that defines Premier.

What We’re Looking For

• Experience in top-tier management consulting, strategy and operations, investment banking, high-growth technology, or a similar high-ownership environment.
• Experience working directly with senior executives and turning complex business, financial, and operational information into clear recommendations and action.
• A strong track record of leading cross-functional strategic projects from problem definition through execution and measurable outcomes.
• Exceptional structured thinking, analytical skills, and written and verbal communication.
• Strong programme management and operating-rhythm skills, coordinating multiple project managers and workstreams without taking away their ownership.
• Commercial and operational judgement, including experience with business planning, performance management, resource allocation, and risk mitigation.
• Comfort operating in ambiguity and moving between strategy, analysis, stakeholder alignment, and execution.
• High EQ, discretion, and the ability to build trust across Client Success, Product, Engineering, Launch, Service/Ops, Sales, and executive leadership.
• Experience in travel, SaaS, or a complex service business is helpful but not required.