Lead the day-to-day delivery of IT, network/infrastructure, OT, and application security operations across all ASO-managed platforms. Oversee Managed Service Partner (L1/L2) service delivery, ensuring effective platform governance, SLA compliance, operational efficiency, and continuous improvement.

Key Responsibilities

• Lead and manage the ASO team, including Senior Lead, Senior Specialist, and Security Specialist.
• Oversee Managed Service Partner L1/L2 service delivery and SLA performance.
• Govern platform administration and security tool configuration changes.
• Oversee the Application Security program, including WAF governance, application vulnerability remediation, and coordination with the Cybersecurity Team.
• Lead vulnerability management activities, including prioritization, tracking, and reporting.
• Manage change management for all ASO-owned security platforms.
• Oversee operational handover of new security tools and ensure service continuity.
• Coordinate with the Security Lead on security incidents, escalations, and change approvals.
• Prepare and present monthly operational and performance reports for leadership.

Requirements

• 7+ years of cybersecurity experience, including 3+ years in a leadership role.
• Experience managing enterprise security operations and security platforms.
• Hands-on experience with security technologies such as firewalls, EDR, PAM, vulnerability management, and WAF.
• Experience managing Managed Security Service Providers (MSSPs) and SLA performance.
• Strong stakeholder management and operational governance skills.
• Professional certification such as CISSP or CISM preferred.