Location: Toronto, ON

S'more about the team:

The Senior Analyst, Outbound Logistics is a strategic, high-ownership role responsible for managing HelloFresh Canada's carrier network across both last mile and middle mile. You will serve as the primary point of contact for all carrier relationships — from onboarding new partners to holding the existing network accountable for quality and cost performance.

While the Systems and Analytics teams provide the tools and data, you are the operator who turns insight into action: renegotiating rates, escalating service failures, shaping network strategy, and continuously raising the bar on what "great" looks like for Canadian logistics.

Lettuce share what this role will be responsible for:

Carrier Management & Accountability

• Own day-to-day and strategic relationships with last mile and middle mile carriers across the Canadian network
• Hold carriers accountable to agreed KPIs, with a focus on On-Time Performance (OTP) and Contactless Completion (CC) error rates
• Lead regular business reviews, issue escalations, and corrective action plans with carrier partners

Onboarding & Network Expansion

• Lead end-to-end onboarding of new carrier partners, including operational setup, system integration, and readiness validation
• Identify network gaps and proactively source, evaluate, and onboard partners to fill them

Cost Strategy & Optimization

• Own carrier cost performance across the network; develop and execute a roadmap to continuously reduce cost per shipment without compromising service quality
• Lead rate negotiations and contract renewals; benchmark carrier pricing against market and identify savings opportunities
• Partner with Finance and Analytics to model cost scenarios and quantify the impact of network changes

Quality & Continuous Improvement

• Monitor OTP, CC errors, and other service metrics; identify root causes and drive resolution with carriers
• Develop and maintain scorecards and reporting frameworks that create transparency and drive accountability
• Champion a culture of continuous improvement across the carrier base

Network Strategy

• Contribute to the long-term logistics network strategy for Canada, including carrier diversification, regional coverage, and resilience planning
• Translate business growth plans into network requirements; proactively adjust carrier mix and capacity to stay ahead of demand

Cross-functional Collaboration

• Partner with Systems, Analytics, Customer Experience, and Operations teams to align carrier performance with broader business goals
• Act as the voice of the carrier network internally, surfacing risks, opportunities, and trade-offs to leadership
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for: 

• 3–5 years of experience in Logistics, Supply Chain, or Operations, with a focus on carrier management, partner onboarding, and network optimization
• Demonstrated experience managing carriers against performance KPIs (OTP, damage rates, service failures) and leading corrective action processes
• Strong commercial acumen — comfortable with rate negotiations, contract management, and cost modelling
• Advanced proficiency in Excel and/or Google Sheets; able to build and manage performance scorecards, cost trackers, and cross-referenced datasets independently
• Experience working with Transportation Management Systems (TMS) and routing or logistics platforms
• Analytical mindset — able to identify trends in carrier performance data and translate them into clear action plans
• Excellent stakeholder management skills; comfortable holding external partners accountable while maintaining productive working relationships
• Highly organized and detail-oriented, with low error tolerance when managing carrier data, service areas, and network configurations
• Ability to work autonomously, manage multiple priorities, and drive projects forward without a dedicated team
• Experience in e-commerce, meal kit, or high-volume B2C logistics is an asset

Let’s cut to the cheese, this is why you'll love it here:

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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