The Senior HR Manager leads the organisation's People & Culture (HR) function, ensuring effective delivery of human resource strategies, programs and operations. The role provides leadership across employee relations & engagement, compensation & benefits, performance management, compliance, team management, stakeholder management and HR governance while partnering with business leaders to support organizational objectives.

Strategic Human Resources Management

• Develop and implement HR strategies, initiatives and people programs aligned with organizational goals.
• Serve as a strategic advisor to senior leadership and department heads on people-related matters.

Leadership and Team Management

• Lead, mentor and develop the People & Culture (HR) team to ensure high performance and professional growth.
• Establish clear departmental goals, priorities and performance expectations.
• Monitor P&C service delivery standards and identify opportunities for improvement.
• Foster a culture of accountability and collaboration within the P&C function.

Employee Relations, Engagement and Performance Management

• Guide employee relations matters, disciplinary actions, grievances and workplace investigations.
• Ensure consistent application of company policies and employment practices.
• Support employee engagement initiatives and monitor engagement outcomes to support employee satisfaction, retention and organizational culture.
• Oversee performance management processes, including performance reviews, coaching and development planning.
• Support leaders in addressing performance and conduct issues effectively.

HR Operations

• Lead the administration of HR operations, ensuring accurate and efficient processes, adherence to service level agreements, effective P&C Inbox management, efficient HR ticket management and resolution through Hubspot, robust 201 files and DCMS records management and timely reporting.
• Oversee employee onboarding and offboarding processes, ensuring a seamless employee experience, timely completion of employment documentation, HRIS access, exit clearances and final pay/separation requirements.

Staff Learning and Development

• Lead staff and leadership training and development
• Identify organizational capability gaps and implement appropriate development programs.

Compliance and Governance

• Ensure compliance with Philippine labor laws, regulatory requirements and company policies.
• Oversee HR audits, investigations and risk management activities.
• Maintain HR governance standards and ISO documentation requirements.
• Serve as the key HR representative during regulatory inspections, audits and employment-related matters.

Stakeholder Management

• Build effective relationships with internal and external stakeholders.
• Collaborate with department heads to address workforce challenges and opportunities.
• Partner with the Service & Delivery and Performance & Development teams to ensure timely and effective resolution of client concerns and employee-related matters involving allocated personnel.

Requirements

• Bachelor's degree in Human Resources, Psychology, Business Administration or a related field.
• Minimum 7 years of progressive HR experience, including at least 5 years in a senior HR leadership or management role.
• Required experience leading HR functions within a BPO, RPO, offshoring, MSP, or similar outsourced services environment.
• Proven experience managing teams and overseeing multiple HR functions in a fast-paced, high-volume environment.
• Strong knowledge of Philippine labor laws, employment regulations, employee relations and conflict resolution.
• Strong leadership, people management, stakeholder management and business partnering skills.
• Excellent communication, negotiation and presentation skills, with the ability to work effectively with employees, leadership, clients and other stakeholders.
• Strong analytical, problem-solving and decision-making abilities, with experience using HR systems, data and reporting to support business decisions.
• Postgraduate qualification or HR certification is an advantage.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Hybrid - to report onsite 1-2x a quarter or as needed
• Monday to Friday 7:00am - 4:00pm PHT
• HMO with 2 free dependents and other medical reimbursements
• 20 annual leaves + 1 birthday leave
• Government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable. 

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.