Job Description

We are seeking a seasoned Senior General Liability Claims Analyst to join our in-house Legal department. This role is responsible for independently managing and adjusting a wide range of general liability claims, including customer injury, property damage, and product liability matters. The ideal candidate will bring deep claims handling expertise, a customer-centric approach, and a collaborative mindset to work cross-functionally with internal teams and external stakeholders.

A day in the life…

• The ideal Sr. GL Claims Analyst is motivated, results-oriented and committed to providing outstanding customer service every day in a self-insured and self-administered claims environment. 
• Responsible for all aspects of claim handling including customer service, investigation, evaluation, negotiation, and administration. 
• Provides support for attorney-represented pre-litigation claims.
• Assists with other claims-related support, investigations, regulatory matters, subpoenas, discovery, and invoicing.

You own this if you have…

• Minimum of 7+ years of experience as a general liability claims analyst/examiner
• Minimum of 5+ years of experience working in customer service
• Knowledge of tort, contract/indemnity and insurance issues, as well as medical and legal terminology
• Prior experience with self-insured, self-administered employer preferred
• Strong computer skills with general understanding of Microsoft Office and Outlook, and other Risk Management or claims or legal document management systems
• Excellent oral and written communication skills
• Understanding of retail and the service environment of Nordstrom
• Ability to take responsibility and exercise good judgment consistent with Nordstrom’s high ethical standards
• Ability to work effectively in a team environment and establish working relationships with colleagues
• Excellent time-management skills, ability to manage a high-volume case load and meet deadlines in a fast-paced environment
• Proven analytical and organizational skills with robust attention to detail
• Strong Professional, trustworthy, and reliable
• Ability to handle confidential information with respect and integrity
• Expert in working in a team environment and independently investigation skills

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.