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About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant as part of Online Non-Fraud Claims team within Fraud and Claims Management Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

This role will provide senior-level expertise supporting complex online non-fraud claims, including Zelle claims, with a focus on investigative analysis, root cause identification, risk assessment, data analysis, and control effectiveness. The Senior Consultant will identify trends and process or control gaps, develop recommendations to mitigate risk, lead key initiatives, and partner across business and functional areas to strengthen the end-to-end claims process.

In this role, you will:

• Lead in investigative research, complete root cause data, and develop reports of highly complex fraud and claims transactions, policy violations, and unusual situations with high levels of risk within fraud and risk functional area
• Contribute to large scale planning by leveraging the data received and performing detailed examination to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses or products
• Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses
• Lead fraud risk assessments, impact assessments, and end-to-end control design
• Lead fraud incidents from identification to containment, and engage relevant parties to ensure execution of appropriate control
• Lead team in key project deliverables while leveraging solid understanding of business processes
• Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency
• Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk
• Guide key projects as well as initiatives and serve as a mentor for less experienced staff

Required Qualifications:

• 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience with Online Fraud and Zelle claims investigations, claim transactions, policy violations, risk management, or compliance
• 1+ year of experience with SAS, SQL, or other data management, reporting, and query tools
• Experience conducting complex claims investigations, root cause analysis, and trend or pattern analysis
• Experience identifying operational risk, process gaps, and control weaknesses and developing recommendations or corrective actions
• Experience leading and managing projects, initiatives, or process improvement efforts
• Experience analyzing data and translating findings into actionable recommendations
• Experience assessing current processes and procedures and recommending improvements to strengthen efficiency, accuracy, risk management, or control effectiveness
• Ability to develop partnerships and collaborate effectively across business and functional areas
• Experience serving as a subject matter resource, escalation point, or mentor to less experienced team members
• Strong analytical and problem-solving skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
• Experience using SharePoint and Microsoft Office, including Excel, PowerPoint, and Teams

Job Expectations:

• This position offers a hybrid work schedule
• Willingness to work on-site at stated location on the job opening
• This position is not eligible for Visa sponsorship
• Ability to work additional hours as needed

Posting Location:

• Chandler, Arizona

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.