JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Education & Experience:

• Degree from a recognised tertiary establishment
• Minimum 8 years of relevant working experience at equivalent SFM/FM level
• Must have managed accumulated building portfolio of >200,000 sqm in past 3 years
• Minimum 5 years' experience in providing integrated facilities management services with current company
• Tier 2 Certified Facilities Management Expert (CFME) accreditation by SIFMA (alternative qualification)

Core Responsibilities

1. Strategic Management & Leadership

• Oversee overall facilities management operations for assigned Properties/Estates
• Lead and manage multi-disciplinary FM teams including Property Executives, Technicians, and support staff
• Participate in strategic level meetings and steering groups relating to Properties/Estates
• Ensure smooth mobilisation and deployment of proposed manpower upon contract award

2. Operational Excellence

• Ensure efficient, effective management and maintenance of Properties/Estates to meet JTC standards
• Supervise routine maintenance programs, SOPs, workplace safety & risk assessments
• Oversee quality management programs for works, environmental sustainability, regulatory compliance
• Monitor energy & utility management and track performance indicators

3. Compliance & Safety Management

• Ensure compliance with Corporation's house rules and permit-to-work procedures
• Oversee Fire Safety Manager (FSM) appointments and SCDF compliance
• Manage Workplace Safety & Health Officer (WSHO) requirements
• Ensure all statutory requirements and authority regulations are met

4. Contractor & Vendor Management

• Supervise and coordinate sub-contractors and service providers
• Conduct routine inspections and quality checks on maintenance works
• Ensure contractor performance meets or exceeds Corporation targets
• Manage procurement processes and cost efficiency measures

5. Technology & Innovation

• Support digitalization, innovation and technology testbed initiatives
• Work with Digital Services Officer on system integration and data management
• Facilitate implementation of new technologies for productivity improvements

6. Stakeholder Management

• Maintain professional communication with JTC officers and tenants/lessees
• Address prolonged service or KPI failures with remedial actions
• Conduct joint inspections and audits with Corporation officers
• Provide professional advice to improve FM service delivery

7. Emergency Response & Business Continuity

• Ensure 24/7 emergency response capabilities
• Support emergency situations including pandemic response
• Participate in Business Continuity Committee and Disaster Recovery Planning
• Deploy additional resources during emergencies as required

Key Performance Areas

Service Standards:

• Meet JTC's Service Level Agreements (SLA) and Service Standards (SS)
• Achieve response times: Critical (<25 mins), Urgent (<25 mins), Normal (same day)
• Maintain high customer satisfaction levels

Reporting Requirements:

• Submit monthly reports covering financials, customer management, compliance
• Track and report performance status, authority compliance, contract financials
• Provide periodic stock-take and improvement recommendations

Specialized Requirements

Building Management Systems:

• Oversee BMS/BOS operations and optimization
• Support JTC Operations Command Centre integration
• Manage building equipment monitoring and fault detection

Environmental & Sustainability:

• Implement environmental management programs
• Support Green Mark certification processes
• Drive energy efficiency and cost savings initiatives

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.