Job Description

General Summary:

The Sr. Director, ICX Data, Analytics & AI leads the intelligence engine behind Vertex’s integrated customer experience. This role is accountable for the data, analytics, models, decisioning, and AI agents that power precision engagement today and enable Vertex’s broader agentic capabilities over time.

The role sets the strategic direction for ICX data and AI capabilities; oversees the intelligence layer across the customer experience; and partners with Digital Technology & Engineering/Data Science Solutions (DTE/DSS), Commercial, Legal, Medical, Regulatory, and external vendors to deliver compliant, scalable, and commercially impactful solutions.

Key Duties and Responsibilities:

• Set and execute the data, analytics, AI, and agentic strategy and roadmap for the ICX organization, aligned to commercial priorities and enterprise technology direction.
• Own build, buy, and partner decisions, including investment cases, capability roadmaps, vendor selection, and value realization.
• Lead the end-to-end intelligence layer supporting the integrated customer experience, including data products, customer analytics, predictive models, next-best-action decisioning, and AI agent portfolio.
• Establish and scale AI agents and AI/ML capabilities that improve precision engagement, enable orchestration across channels, and advance Vertex’s agentic maturity.
• Own enterprise measurement and the commercial closed loop—turning customer engagement, channel, and performance signals into actionable insights and measurable business results.
• Define and lead ICX data strategy, data governance, data quality, and Responsible AI practices.
• Serve as the senior ICX accountability point with Legal, Medical, Regulatory, Privacy, and Compliance partners to ensure AI and data solutions are compliant, transparent, defensible, and fit for use.
• Partner with DTE/DSS on shared infrastructure, data foundations, engineering standards, integration, model operations, and scalable delivery.
• Build, lead, and develop a high-performing team of approximately 9 direct reports spanning data strategy, analytics, data science, AI, measurement, and decision science.
• Develop the internal talent bench and external vendor ecosystem required to deliver strategic capabilities at speed and scale.
• Champion AI, data, and digital literacy across the Commercial organization to drive adoption, responsible use, and return on investment.
• Partner closely with ICX Platforms and other cross-functional stakeholders to connect intelligence, activation, measurement, and customer experience outcomes.

Knowledge and Skills:

• Data and AI strategy
• Agentic AI and intelligent decisioning
• Commercial analytics and measurement
• Responsible AI and data governance
• Digital customer experience
• Talent and vendor ecosystem leadership
• Cross-functional influence and executive communication
• Value realization and commercial impact

Education and Experience:

• Bachelor’s degree required; advanced degree in data science, analytics, computer science, engineering, business, or a related field preferred.
• Significant leadership experience in data, analytics, AI/ML, decision science, digital strategy, or customer experience.
• Demonstrated experience translating data and AI capabilities into measurable commercial, customer, or business outcomes.
• Experience developing and operationalizing data products, predictive models, next-best-action or decisioning capabilities, and AI/agentic solutions.
• Strong understanding of data governance, data quality, Responsible AI, model risk, privacy, and compliance requirements.
• Proven ability to lead complex build, buy, and partner decisions and manage strategic technology or analytics vendors.
• Experience leading high-performing, multidisciplinary teams and influencing senior stakeholders in a matrixed organization.
• Experience in biopharma, healthcare, or another highly regulated industry strongly preferred.

At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external perspective, demonstrate curiosity and sound judgment, and thoughtfully adopt new capabilities that improve decision-making, drive innovation, increase efficiency, and help deliver better outcomes for patients.

Pay Range:

Disclosure Statement:

Flex Designation:

Flex Eligibility Status:

In this Hybrid-Eligible role, you can choose to be designated as: 
1.    Hybrid: work remotely up to two days per week; or select
2.    On-Site: work five days per week on-site with ad hoc flexibility.

Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. 

#LI-Hybrid
 

Company Information

Vertex is a global biotechnology company that invests in scientific innovation.

Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at [email protected]