In-Store Checkout

Senior Digital Product Designer

Job description

In a nutshell

• Senior Product Designer (IC3)
• Internal
• Location: Lille
• Timing: ASAP

Context & project

Decathlon’s mission is to bring people together through sport and make wellbeing accessible for all. To align this mission with planet boundaries, Decathlon relies on In-Store teammates who embody the human touchpoint between our brand and our customers. This is exactly where your mission comes in: designing simple, efficient in-store experiences that make our teammates' lives easier, enabling them to be as effective and impactful as possible with our customers. Within an omnichannel context, your mission will be to combine operational excellence with user needs, bridging the gap between operational requirements, business objectives, and technological opportunities.

Digital plays a pivotal role in the quality of the connection built during moments shared between customers and teammates. How? By ensuring every In-Store Decathlonian works in an efficient and adapted environment that seamlessly supports their daily tasks.

Your mission

In this context, we’re looking for a Senior Product Designer to level up our game on our famous In-Store Checkout. Checkout is that highly unique touchpoint for our customers who know our stores well. It offers a wealth of topics to tackle: friction, fluidity, autonomy, but also up-selling, authentication, and loyalty. It is one of our most signature experiences, well known by our customers.

As a Product Designer, you will join a cross-functional team (Product, Engineering, Business, etc.) and have the responsibility to design the future of the In-Store checkout, while continuously improving the living experience.

Ready to design the store checkout of tomorrow? Want to craft a memorable experience that leaves as lasting an impression on our customers as our automatic item detection? Join us!

Role & responsibilities

As a Senior Product Designer, you will act as a key partner with cross-functional product teams to

• influence and enlighten decisions, whether long-term strategy, quarterly roadmaps or day-to-day tactics
• ensure that we identify and tackle the most relevant opportunities
• explore & de-risk solutions that are desirable… but also viable and feasible
• build long-term impact (outcomes) rather than features (outputs)

Craft / Core skills

• Strategy - Support an holistic vision of "Personal Buying Experience" domain (omnichannel journeys and ecosystems)
• Problem Discovery - Uncover and refine opportunities through qualitative and/or quantitative research / Map & help prioritize product decisions with Opportunity Solution Trees
• Solution Discovery - Explore & co-create multiple solutions / Prototype early, iterate often / Design usable interfaces aligned with our design system and accessibility standards (WCAG)
• Testing - Constantly de-risk the relevance, usability and impact of explored solutions, using the most adapted method (usability tests, A/B tests, surveys, …)

Behaviors / Soft skills

• Influence - Work closely and proactively with all expertises (product, business, engineering, etc.) to influence strategies, prioritization and discovery/delivery roadmaps
• Cross-functional collaboration - Involve your product team and stakeholders throughout your design process, leveraging the right methods and/or storytelling, creating a safe environment for feedbacks
• Design collaboration - Contribute to elevate the design practice, run and/or participate to collaborative design sessions (co-design, design critiques) with your peers across multiple teams (New Business Models, eCommerce, …)
• Growth mindset - Proactively identify and build on your strengths and improvement areas, turn failures into positive learning lessons (for you and for others)

Why join the In-Store adventure?

Here are a few challenges you may tackle if you join the In-Store adventure

• Enhance the human bound - Simplifying complexity and leveraging store teams and management, building more and more quality time spaces between our customer and our teammate
• Improve Store efficiency - Empower our teammates on the field, understand their pain-points and provide strong, efficient and scalable solutions
• Reinforce the end-to-end, omni experience - Contribute to an high & amazing end-to-end experience for our customer, by designing the best digital experience for our teammates
• Design the store of tomorrow - Leverage digital to support the store evolution, and design the future of our main touchpoints with the customer.

In-Store might be a perfect match for you if…

• You want to support the teammates, and be at the heart of Decathlon's ecosystem
• You love collaborating with a wide variety of expertises & stakeholders (your product team, but also people from eCom, Business, Countries, Sports, etc.)
• You want to be part of a lovely & united team, always ready to help each other or share good laughs
• You want to play a key role in transforming Decathlon’s stores !

WHAT WE OFFER

• Flexible working: 2 days of remote work per week;
• Work locations: Ability to work from any Decathlon Digital office in Lille, Paris, or Amsterdam;
• High-quality gear: Equipment provided in line with your mission and our social commitments (Mac, Windows, or Chromebooks);
• Global reach: A local project team within a worldwide network (offering international career opportunities);
• Skill development: Continuous growth and support (diverse projects, technical certifications from year one, internal and external training, etc.);
• Compensation package: Competitive package (employee profit-sharing, monthly/quarterly bonuses).