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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

CRC Group is a leading, independent pure-play brokerage and underwriting specialty insurance distributor. Our culture puts people first, prioritizing long-term relationships, ethical decision-making, and continuous improvement. As a result of listening to our employees, CRC Group earned a Top Workplaces USA award three years in a row based solely on employee feedback and CRC Group is currently Great Place To Work Certified! If you want to work for a company where employees are valued and growth is encouraged, CRC Group could be the place.

CRC Group is seeking a Senior DEX Engineer to improve how our workforce experiences technology. You will turn endpoint, application, and network telemetry into proactive remediation, moving our support model from reacting to incidents to preventing them. You will work across Modern Workplace, Service Desk, Infrastructure, Application, and Security teams to keep our operations productive and highly available.

Key Responsibilities

Platform ownership

• Serve as the senior technical SME for our DEX tooling, covering architecture, configuration, optimization, and operational adoption.
• Define DEX standards, including content governance and a reusable library of queries, dashboards, and remediations.

Analytics and insight

• Develop advanced queries and build dashboards, investigations, metrics, and alerts covering device health, logon performance, application reliability, resource utilization, connectivity, and configuration compliance.
• Build and tune experience scores and KPIs, and set baselines and targets with IT leadership.
• Perform root-cause analysis across endpoint, application, identity, and network layers.

Automation and remediation

• Build scalable remote actions and PowerShell automation for proactive diagnosis and self-healing, with appropriate testing, security review, and change control.
• Design and run employee campaigns to gather sentiment, communicate with targeted users, and validate remediation outcomes.

Process integration and reporting

• Embed DEX insights into incident, problem, change, and continuous-improvement processes, including ServiceNow integration.
• Produce executive and operational reporting that shows measurable gains in employee experience and incident reduction.
• Mentor engineers and service desk staff on using DEX data in daily operations.

What Success Looks Like

• Fewer incidents and repeat contacts for issues DEX can detect.
• Faster time to detect and resolve endpoint and application problems.
• Issues remediated automatically before employees report them.
• Experience scores that leadership can track and trust over time.

Required Experience & Skills

• 5+ years in enterprise endpoint engineering, EUC, Modern Workplace, or DEX roles.
• Demonstrated success analyzing endpoint and application telemetry, identifying root cause, and delivering scalable remediation.
• Hands-on experience with a DEX, endpoint analytics, or observability platform (for example Nexthink, Intune Endpoint analytics, or similar) and fluency in its query language.
• Advanced PowerShell scripting and automation skills.
• Strong experience with Microsoft Intune, Windows 11, Microsoft 365, and Microsoft Entra ID.
• Experience supporting a large, distributed enterprise with business-critical applications.
• Strong analytical, troubleshooting, documentation, and communication skills, including presenting to technical and executive audiences.

Highly Preferred

• Hands-on Nexthink experience, including NQL, Remote Actions, Campaigns, and dashboards. If you haven’t used Nexthink but have delivered similar results with other tools, we encourage you to apply.

Preferred Experience

• ServiceNow integration and ITSM/Problem Management experience.
• Microsoft Graph, REST API, and systems-integration experience.
• Windows 365, Azure Virtual Desktop, Microsoft Defender, and modern endpoint security.
• Experience with digital-experience or network telemetry tools such as Zscaler ZDX.
• Experience developing DEX KPIs, experience scores, service-health reporting, and executive dashboards.
• A track record of using telemetry and automation to move a support organization from reactive resolution to proactive problem prevention.

Core Technical Skills
DEX | Endpoint Analytics | Telemetry Analysis | Nexthink (highly preferred) | PowerShell | Intune | Entra ID | Windows 11 | Microsoft 365 | ServiceNow | Windows 365 | AVD | Microsoft Graph | REST APIs | Automation | Root Cause Analysis | Proactive Remediation

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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