Senior CX/UX Designer - Hybrid R0060118

Overview
As a Senior CX/UX Designer, you'll turn complex user needs into clear, usable solutions for tax and accounting professionals. You'll own design work within a product area, using existing research, UX methods, and AI tools to explore ideas, build prototypes, and improve the experience.

You'll partner with Product and Engineering to shape solutions, test them with users, and stay involved through implementation. This role calls for strong design craft, independent judgment, and the ability to use new tools thoughtfully while staying accountable for the quality of your work.

Hybrid: Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Required Qualifications

• UX design: Strong skills in information architecture, interaction design, and visual design, with a portfolio that explains your decisions and shows their impact on users.
• Prototyping and AI tools: Practical experience using UX and AI tools to explore alternatives and create interactive prototypes, including code-based prototypes where useful.
• Usability testing: Ability to plan and conduct usability tests, identify where users struggle, and turn findings into design improvements. Apply existing user research to inform solutions.
• Design judgment: Ability to weigh user needs, business goals, and technical constraints, and explain the tradeoffs behind your recommendations.
• Design systems and accessibility: Experience applying and contributing to shared design patterns and designing accessible experiences.
• Collaboration: Ability to work independently within a PM, UX, and Engineering partnership and communicate decisions clearly.
• Outcome measurement: Ability to use customer feedback and product data to assess whether a solution helps users complete their work.

Responsibilities:

• Own the design of complex workflows within a product area, clarifying the user problem and intended outcome with Product and Engineering.
• Use existing research and domain knowledge to develop solutions that fit how tax and accounting professionals actually work.
• Explore multiple concepts before committing to a direction. Choose the UX methods and tools that fit the problem.
• Use AI to support synthesis, exploration, and prototyping. Verify outputs against source evidence and apply your own UX judgment.
• Create user flows, interaction designs, and prototypes with the detail needed to test ideas and support implementation.
• Plan and conduct usability tests of concepts and prototypes, refine solutions based on what you observe, and partner with UX researchers when broader questions need investigation.
• Apply accessible design patterns, contribute improvements to the design system, and work with Engineering to preserve quality through implementation.
• Assess results with Product and Engineering using measures such as task completion, time spent, and errors. Iterate based on what users do and what the evidence shows.
• Share your rationale, contribute to critiques, and mentor junior UX colleagues.
  

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   🔗 https://www.wolterskluwerbenefitsguide.com/welcome/

Company Overview

Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.