À propos de ce poste Senior Customer Relationship Manager (R-19677) chez Dnb
Dnb · Télétravail · Remote - England
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
Essential Key Responsibilities
- Serves as the primary post-sale point of contact to top‑tier or highly complex accounts, working with full autonomy, navigating multiple buying centers, senior client leadership, and cross‑market or cross-platform strategies.
- Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth.
- Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities.
- Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.
- Delivers significant revenue expansion across strategic, high-value accounts.
- Represent client perspectives to influence product positioning and roadmap adoption.
- Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness.
- Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
- Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
- Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
- Additional duties as assigned.
Essential Skills and/or Certifications
- Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts
- Proven experience in digital advertising, audience data, AdTech, or media sales.
- Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
- Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
- High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
- Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
- Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.
- Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.
- Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.
- Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
- Proficiency in Microsoft Office Suite skills.
- Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable, fluency in English and languages relevant to the working market.
All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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