Job Family:

Travel Required:

Clearance Required:

What You Will Do:

As part of a multidisciplinary team, serve as the Project Manager for federal child support enforcement modernization support initiatives focused on child support technology modernization, program operations, certification readiness, and systems transformation. Lead day-to-day project execution, manage team activities and deliverables, coordinate with federal staff, state IV-D agencies, technology partners, and project teams, and provide strategic direction to support modernization planning, implementation oversight, risk management, and long-term program effectiveness.

Responsibilities may include:

• Provide project management leadership and oversight for child support enforcement modernization, program operations, and systems transformation support activities.

• Manage project workplans, schedules, milestones, deliverables, staffing assignments, and internal coordination to ensure timely, high-quality execution.

• Provide strategic direction across workstreams, helping the team translate federal and state priorities into actionable plans, decision points, and client-ready products.

• Oversee risk, issue, and dependency management, including identifying project risks, developing mitigation strategies, escalating concerns, and tracking resolution.

• Manage and provide direction to a multidisciplinary team supporting CSE modernization activities, including program, policy, technology, data, research, and communications workstreams.

• Serve as a primary client-facing point of coordination, maintaining strong relationships with federal staff, state IV-D agencies, technology partners, and internal leadership.

• Oversee support for the review and analysis of Advanced Planning Documents (APDs), feasibility studies, certification materials, modernization roadmaps, procurement strategies, and implementation plans.

• Guide development of modernization frameworks, playbooks, procurement guidance, reusable assets, knowledge management resources, and technical assistance products.

• Lead planning and facilitation for interviews, workshops, listening sessions, stakeholder engagement activities, and client meetings.

• Oversee analysis of modernization portfolios, project performance, certification readiness, financial data, governance structures, vendor performance, and implementation risks.

• Review and guide executive briefings, reports, strategic communications, presentations, decision memoranda, dashboards, portfolio analyses, and implementation support materials.

• Coordinate across data, technology, and program teams to identify modernization opportunities, lessons learned, leading practices, and cross-state trends.

• Support continuous improvement by monitoring project performance, strengthening internal processes, improving quality controls, and ensuring lessons learned inform future work.

What You Will Need:

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

• Bachelors Degree

• FIVE (5) or more years of professional experience, including direct project management experience leading complex federal, state, or human services initiatives.

What Would Be Nice To Have:

• Bachelor’s or Masters degree in human services, social work, public administration, business administration, information systems, project management, or a related field.

• Project Management Professional (PMP) certification or other recognized project/program management certification.

• Demonstrated experience managing projects, teams, workplans, schedules, deliverables, risks, issues, dependencies, and competing priorities.

• Experience providing oversight, strategic direction, and quality control across multidisciplinary teams and complex workstreams.

• Experience managing client relationships, facilitating decision-making, preparing leadership communications, and coordinating across federal, state, vendor, and internal stakeholders.

• Direct experience supporting child support enforcement (IV-D) programs, state child support agencies, federal child support initiatives, or related human services programs.

• Strong understanding of the child support enforcement program, including IV-D program operations, policy considerations, federal-state roles, modernization drivers, and system certification context.

• Experience supporting child support technology modernization, system implementation, certification readiness, APD development or review, feasibility studies, procurement activities, or federal funding requests.

• Experience with governance, vendor oversight, project performance monitoring, risk management, stakeholder engagement, and implementation planning.

• Ability to translate complex program, policy, technical, financial, and operational concepts into actionable recommendations for federal and state stakeholders.

• Excellent organization, communication, facilitation, collaboration, and leadership skills.

• Ability to manage multiple priorities, anticipate client needs, drive accountability, and deliver high-quality products in a fast-paced environment.

• Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, Teams, and project tracking tools.

• Experience supporting federal child support modernization initiatives with the Office of Child Support Services (OCSS), Office of Child Support Enforcement (OCSE), or similar federal-state program environments.

• Exposure to specific modernization approaches such as system transfers, re-platforming, refactoring, modular modernization, shared services, or phased implementation.

• Experience supporting federal approval, oversight, or assurance activities, including IV&V, certification reviews, APD strategy, or modernization investment planning.

• Experience using expenditure reporting, financial trend analysis, cost-benefit considerations, or performance metrics to inform strategic modernization decisions.

• Familiarity with analytics, dashboard development, visualization tools, or portfolio reporting used to support executive decision-making.

• Familiarity with human-centered design, business process improvement, interoperability, reusable assets, or continuous improvement approaches in public-sector technology environments.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected].  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.