About this role:

Wells Fargo is seeking a Senior Commercial Lending Servicing Representative to support complex commercial loan servicing activities that are critical to operational excellence, risk management, and customer satisfaction. In this role, you will leverage your expertise in commercial lending, stakeholder management, and operational controls to resolve complex servicing issues, support compliance and audit initiatives, and drive process improvements. Working closely with business partners and customers, you will help ensure accurate, timely, and compliant loan servicing while contributing to business performance and customer outcomes.

In this role, you will:

• Independently manage complex commercial loan servicing activities within assigned authority.
• Review loan instructions and documentation for accuracy, completeness, and compliance.
• Investigate servicing issues, perform root-cause analysis, and resolve exceptions.
• Perform quality control reviews and support timely remediation of identified issues.
• Support reconciliations, audits, compliance testing, and control assessments.
• Serve as a key point of contact for stakeholder inquiries and escalations.
• Monitor operational, quality, and risk metrics and prepare management reporting.
• Create and maintain procedures, process documentation, and operating guidelines.
• Coach and support less experienced team members and share subject matter knowledge.
• Identify opportunities to improve processes, controls, and operational efficiency.
• Collaborate with internal stakeholders to resolve issues and achieve business objectives.

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience independently managing complex servicing cases, exceptions, and stakeholder escalations within established authority.
• Experience supporting reconciliations, audits, operational controls, and compliance activities.
• Strong stakeholder management, written communication, and escalation management skills.
• Strong knowledge of commercial banking, loan servicing, operational risk, quality assurance, and control requirements.
• Strong ownership, judgment, and decision-making skills with the ability to work independently.
• Strong analytical, problem-solving, root-cause analysis, and exception management skills.
• Advanced proficiency in Microsoft Excel, including PivotTables, lookup functions, reporting, and data analysis.
• Experience working with banking and loan servicing systems and adapting to process and technology changes.

Desired Qualifications:

• Demonstrated quality control, peer review, or maker-checker experience in banking or loan operations.
• Experience supporting corrective action plans and maintaining audit-ready documentation.
• Experience in commercial lending, loan servicing, banking controls, risk management, quality assurance, or customer service.
• Demonstrated ability to influence stakeholders and make recommendations based on risk, policy, and business impact.
• Experience creating procedures, process documentation, and standard operating instructions.
• Experience coaching team members, sharing process knowledge, and supporting process improvement initiatives.
• Working knowledge of Microsoft Power BI, Visio, Word, Outlook, and Teams.

Job Expectations:

• Candidates must be flexible and willing to work night shifts or other assigned schedules based on business and project requirements.
• Willingness to work in a hybrid work environment in accordance with Wells Fargo's current workplace expectations.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.