Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.

In pursuit of this vision, we are seeking a dedicated Senior Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. This is best suited for an individual contributor who thrives on building their own pipeline , growing their accounts and closing net new logos. You will play a vital role in growing our Commercial/Mid-Market account base in Indonesia, by adding new customers to our book of business and closing deals of varying sizes and sales cycles.

Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact by aligning to our customers’ goals.

What You'll Be Doing:

• Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.

• Take ownership of net new logo acquisition as the primary driver of success in this role, proactively sourcing and building your own pipeline of opportunities.

• Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.

• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.

• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.

• Understand and convey the benefits of Zendesk products ensuring alignment with customers’ business objectives to secure customer satisfaction and product expansion.

• Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.

• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.

• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.

• Collaborate with internal teams to enhance sales strategies and streamline sales execution.

• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring to the Role:

• BA/BS degree or equivalent experience required.

• At least 8 years of B2B SaaS sales preferably in the Customer Experience industry with a proven record of exceeding sales targets.

• Bilingual skills in English and Bahasa Indonesia is necessary as the role focuses on Indonesian-speaking customers

• Demonstrated ability to create and scale your own pipeline of new business opportunities.

• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.

• Experience in managing and expanding customer relationships at various levels.

• Exceptional presentation, negotiation, and deal closing skills.

• Experience selling to VP and C-level executives both in person and using remote technology.

• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

• Strong knowledge of industry trends and the ability to build relationships with key decision makers.

• Experience creating and leveraging territory and account plans.

• Familiarity with key Sales tools such as Salesforce, Clari etc

• Ability to travel as necessary.

#LI-ESKD

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.