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Job Description Summary

Job Description

JOB TITLE: Senior Client Delivery Administrator – Isle of Man

SALARY:  £28,776

LOCATION(S): Isle of Man

HOURS: Full-time, Permanent (35 hours)

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy. 

What you’ll be doing:

As a Senior Client Delivery Administrator you’ll provide exceptional service to our clients based in the Isle of Man.

You will be responsible for managing a variety of client instructions, ensuring compliance with procedures and processes.

You will work closely with colleagues working in our Branch and Telephone Banking Centres to ensure our clients receive an excellent service with every interaction.

This role requires attention to detail and a proactive approach to client services.

In this role you’ll:

• Work as part of a team to manage customer activities from initial enquiry through to completion, ensuring a seamless customer experience

• Support customer-facing colleagues by providing accurate information and assistance to help deliver outstanding customer service

• Produce and review customer correspondence, including letters and account-related communications

• Review accounts and case information to ensure the correct actions have been taken in line with Group policies and guidelines

• Use your judgement to identify when further action may be required to support fair customer outcomes

• Work closely with colleagues and supporting departments, sharing information and insights to enable informed decision-making.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Strong organisational and time management skills, with the ability to prioritise workloads and support the delivery of team objectives

• A genuine passion for delivering great customer outcomes, with a customer-focused approach and a commitment to providing a high-quality service

• Excellent interpersonal and communication skills, with the ability to build positive relationships with customers and colleagues alike

• A collaborative team player who enjoys working with others and contributes positively to a supportive team environment

• A proactive and enthusiastic approach to work, with a willingness to learn and continuously improve

• The ability to understand customer needs and identify the most appropriate products, services or support to help achieve these.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you’ll learn and thrive?

Apply today and find out more.

Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.