Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What's the Role?

We’re looking for a Senior Business Operations Manager to help us run the Integrity, Regulatory, and Risk Operations organization and deliver its highest-priority cross-functional work. This role will lead the organization’s operating cadence, provide executive support to the Integrity, Risk, and Regulatory Operations leadership team, and lead projects with senior partners across Product, Engineering, Analytics, Legal, Compliance, Finance, and Customer Operations.

This is a hands-on individual contributor role with a mix of business operations, executive support, and program leadership. We need someone who can move comfortably between preparing a business review, helping a leader make a decision, and driving a sophisticated program from planning through delivery.

This is a full time role reporting to the Senior Director of Risk, Fraud, & Financial Compliance.

What does the day-to-day look like?

Develop and Lead our Operating Cadence

• Lead annual and quarterly planning, business reviews, all-hands meetings, leadership meetings, and other recurring forums.
• Prepare clear agendas, pre-reads, updates, and decision materials; bring together decisions and make sure follow-ups have clear owners and outcomes.
• Maintain a practical view of priorities, risks, dependencies, and commitments for the org.
• Improve recurring processes so leaders and teams spend less time assembling information and more time making decisions and delivering results.

Support the Leadership Team

• Help the leadership team schedule and prepare for important meetings, decisions, and communications.
• Synthesize input from across the organization into concise recommendations, talking points, updates, and follow-up plans.
• Keep leadership commitments moving across multiple teams and workstreams.
• Handle critical information with discretion and sound judgment.

Lead large cross-functional programs

• Own large programs from problem definition through planning, execution, launch, and post-launch improvement.
• Define the program’s goals, scope, outcomes, owners, measures of success, and decision process.
• Work with partners to align priorities, resolve tradeoffs, handle dependencies, and keep execution moving without relying on formal authority.
• Partner with Analytics and operational teams to establish baselines, measure results, and adjust the approach when the data points to a better path.
• Identify risks early, recommend practical mitigation plans, and raise decisions when needed.
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Significant experience in program management, business operations, strategy, chief-of-staff, consulting, or a related field.
• Experience leading complex, cross-functional programs with senior partners and multiple dependencies.
• Experience in a technology, marketplace, payments, risk, regulatory, compliance, Trust & Safety, or operations environment is helpful.
• Strong written and verbal communication, able to turn complex information into clear recommendations and decisions.
• Excellent organization and follow-through, with the ability to handle details while keeping sight of the larger goal.
• Good judgment when handling sensitive information and navigating ambitious priorities.
• Comfort influencing without authority and working through ambiguity or changing priorities.
• Experience partnering with Analytics or other technical teams to measure progress and impact.

What success looks like:

• In the first 90 days, understand our priorities, stakeholders, decision forums, and current operating gaps; run key recurring forums and have started a first major project.
• By 3 months, our planning and business-review cadence is predictable, useful, and trusted by leaders, with clearer priorities, owners, risks, decisions, and follow-through.
• Within year 1, you have delivered a significant outcome through a major cross-functional program and improved at least one mechanism that makes the organization more effective and scalable.

If you like making complex work clearer and helping teams deliver important results, we’d love to hear from you!

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience.

Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case-by-case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range:

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status**, or any other characteristic protected by applicable federal, state, or local law**. If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.