Job Description:

We are Omnissa! 

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in. 

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. 

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you! high ownership, continuous improvement, and engineering excellence

What is the opportunity?

Our software scales to support millions of devices across multiple device platforms. We have a high bar for quality, performance, scale, availability and supportability – our customers are counting on us to keep their business running. We support complex use cases that span across VMware and services/capabilities provided by OS vendors. We integrate with customers enterprise infrastructure to provide a seamless management experience.

You will be part of a AI Platform team that is solely focused on driving AI features with Omnissa product portfolio. This role will be responsible for building tools and services that enable us to automate the complex use cases that we support. Responsibilities for this role will also include ensuring that the product being built is testable including designing and refactoring core platform components to ensure so. Team member is expected to participate actively in product design discussions and work closely with functional engineering teams to ensure that the product is built in parallel with the integrations, services and tooling required to effectively test it in an automated fashion.

You will be owning engineering initiatives and champion a culture of high ownership, continuous improvement, and engineering excellence.

Responsibilities:

• Own release readiness and quality sign-off for assigned product areas, defining and enforcing quality gates, applying severity/priority models, and making go/no-go calls on releases.
• Build and improve test automation (API, UI, or CLI) in Python and other scripting languages to increase coverage, reduce cycle time, and optimize test processes.
• Lead critical customer escalations by partnering with support and customer teams to reproduce, diagnose, and drive resolution of live issues under time pressure, keeping stakeholders updated with clear, actionable status.
• Perform deep log analysis and root-cause investigation across client and server logs and network captures to isolate failures in client–server products spanning Windows and Linux.
• Define test strategy for various components and features, identifying coverage gaps, risk areas, and the right mix of manual and automated testing.
• Design, write, and maintain test cases and regression suites, ensuring new functionality and prior fixes are validated consistently across supported platforms.
• Validate networking-centric functionality such as TCP/IP, DNS, TLS/DTLS, proxies, routing, and VPN/ZTNA, including certificate/PKI, firewall, and authentication scenarios where relevant.
• Manage test execution and defects end to end using a test-management tool (e.g., TestRail) and Jira, producing clear bug reports, test summaries, and escalation updates others can act on directly.

What will you bring to Omnissa?

• 12 to 18 Years in software / test engineering, including senior ownership of a product area or release.
• Proven experience in automation design, programming and process optimization.
• Experience in programming language Python.
• Strong networking fundamentals: TCP/IP, DNS, TLS/DTLS, proxies, routing, and VPN / ZTNA concepts.
• Hands-on experience testing across platforms (Windows and Linux) and testing client–server products.
• Proven skill in log analysis and root-cause investigation; comfortable reading server and client logs and network captures.
• Experience owning release readiness / sign-off and working to defined quality gates and severity/priority models.
• Experience with a test-management tool (e.g. TestRail) and defect-tracking in Jira.
• Excellent written communication — bug reports, test summaries and escalation updates that others can act on directly.
• Ability to work with customers and support teams on live escalations under time pressure.
  

Preferred / nice to have

• Experience with endpoint management, secure access gateways, or SASE.
• Certificate / PKI, firewall and authentication troubleshooting experience.
• Test automation experience (API, UI or CLI) and scripting (Python, Bash, Go or similar).
• Familiarity with cloud environments (AWS) for standing up test infrastructure.
• Exposure to CI/CD pipelines and containerized (Docker) test/release workflows.