Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

The Role

As Senior Automation QA Engineer, you will be involved in architecting and scaling our automated testing infrastructure. Beyond execution, this role is responsible for designing robust, maintainable frameworks that accelerate our CI/CD pipeline. This role involves working closely with development and product teams to define and execute test strategies, identifying automatable scenarios and ensuring automation coverage across applications. They will collaborate with engineering leadership to set quality benchmarks, mentor junior testers, and ensure our software remains resilient as we scale.

The ideal candidate has a meticulous attention to detail and a passion for identifying and solving complex problems.

Requirements

Outcomes to Deliver

• Modular automation and coverage: Build, maintain and optimise modular automation that is reusable across teams, and ensure automation coverage across applications.
• CI/CD integration: Contribute to integration of automation frameworks with the CI/CD pipelines to ensure build quality.
• Load testing: Design and execute load tests (using tools like JMeter, K6 or Locust) to identify bottlenecks and test auto scaling capabilities.
• Test strategy and quality benchmarks: Work closely with development and product teams to define and execute test strategies, identifying automatable scenarios, and collaborate with engineering leadership to set quality benchmarks.
• Test plans, cases and data: Design and execute comprehensive test plans and test cases (manual and automated) based on product requirements and design specifications, and prepare and maintain test data.
• Defect management: Identify, document and track defects using a bug tracking system (e.g. Jira), collaborate with software developers to understand the technical architecture and resolve defects efficiently, and verify that resolved issues are properly implemented and do not introduce new regressions.
• Agile delivery and reporting: Participate in agile ceremonies such as sprint planning, daily stand-ups and retrospectives, and provide test estimates, reporting and test summary documentation.
• Mentoring: Mentor testers and promote automation best practices.

Capabilities to Bring

• Automation experience: 5-10 years’ experience in automation testing within enterprise environments, with strong hands-on experience building and enhancing automation frameworks.
• SDLC and STLC: Strong understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC), including agile and scrum methodologies.
• Tools and scripting: Practical experience implementing, onboarding and utilising test automation and load testing tools, including but not limited to Postman (or similar) for API testing, Playwright and/or Selenium for UI automation, and JMeter (or similar performance testing frameworks) for load testing, and experience with scripting languages such as Python and/or JavaScript for developing and maintaining test automation frameworks.
• E-commerce and mobile: Experience working with complex digital products or high-traffic e-commerce platforms, including familiarity with common e-commerce workflows (e.g. checkout, payments, inventory), and experience performing quality assurance on native iOS and Android mobile applications, including familiarity with cross-device and mobile network testing.
• Accessibility: Knowledge and understanding of digital accessibility standards (e.g. WCAG) and experience testing products for compliance.
• SQL: Ability to write and execute basic to intermediate SQL queries to validate data integrity.
• Pace and initiative: Self-starter who takes initiative and prioritises, is comfortable driving action when there is ambiguity, and is able to work quickly and accurately in a fast-paced environment.
• Detail and problem solving: Always reviews their work and provides sound attention to detail, with exceptional problem solving and analytic skills.

Benefits

We’re Australasia’s home of live entertainment – from stadium tours to your local comedy show – and we look after the people who make it happen.

• Front row perks: Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales
• A global stage: Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment
• Flexibility: Hybrid and flexible working, with flexible hours where your role allows
• Parental leave for everyone: Paid leave for primary caregivers regardless of gender, with real support returning to work
• Leave, your way: Annual leave plus extras like birthday leave and purchase leave
• Your backstage crew: Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations
• Giving back: One paid volunteer day a year to support our community
• Your next act: Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills
• Recognition that means something: ALL STAR Awards and service milestones, celebrating the people and teams who bring our values to life every day

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

If this sounds like the opportunity for you, we welcome you to apply. We believe in creating a place where our people can do their best work!

Learn more about TEG here – www.TEG.com.au

Only direct applications will be considered. No recruiters please