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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Senior Atlassian Developer to design, configure, and optimize CAI's Atlassian platform to support operational excellence and CAI's future growth. This position will be full-time and remote.

What You'll Do

• Configure and build Jira spaces, workflows, schemes, and automation flows aligned with CAI design standards and enterprise architecture guidelines

• Design and implement JSM spaces, customer portals, queues, and SLA configurations to support service delivery requirements

• Participate in requirements gathering sessions with business stakeholders and technical teams, contributing to the translation of operational needs into Atlassian configurations

• Build and maintain custom fields, screens, and advanced configurations to extend platform capabilities

• Ensure consistent implementation of naming conventions, permission schemes, and governance standards across all Atlassian products

• Mentor and provide technical guidance to junior developers on Atlassian best practices, configuration patterns, and troubleshooting techniques

• Participate in agile ceremonies including sprint planning, daily standups, and retrospectives

• Conduct code reviews and configuration reviews to maintain quality and adherence to standards

• Document technical specifications, configuration decisions, and operational procedures in Confluence

• Collaborate with CAI's Enterprise Architecture and IT Operations teams to ensure solutions align with broader technology strategy

• Support user acceptance testing and iterate on configurations based on stakeholder feedback

• Interface with stakeholders to ensure business needs are delivered in accordance with strategic direction, project expectations, and business priority

What You'll Need

Required:

• Minimum of 4 years of experience working with Atlassian products in a configuration, development, or administration capacity

• Strong expertise in Jira configuration including spaces, workflows, schemes, screens, custom fields, and automation flows

• Demonstrated experience designing and implementing Jira Service Management spaces, customer portals, queues, and SLA configurations

• Proficiency in Confluence administration, space configuration, and documentation best practices

• Ability to participate effectively in requirements discussions and translate business needs into technical solutions

• Excellent communication skills with ability to collaborate across technical and business teams

• Ability to work independently in a remote setting while managing multiple priorities and deadlines

Preferred:

• Experience with ScriptRunner for Jira Cloud, including Behaviours, listeners, and scripts

• Experience with Jira Product Discovery for product management and roadmapping

• Experience with Zephyr for test management

• Experience configuring third-party Marketplace apps, including Rich Filters, Structure PPM by Tempo, Checklists for Jira, Templating.app, and similar platform extensions

• Experience with capacity and resource planning functionality and the Marketplace apps that support it

• Minimum of 2 relevant Atlassian certifications such as ACP-620, ACP-610, ACP-120, or similar

• Experience in a staffing, professional services, or SLED-focused organization

• Familiarity with SOC 2 compliance requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.