Job Description Summary

Field Force Operations team provides analytics and insights that drive field excellence across clinical, medical, and commercial for Sandoz worldwide.

Support Incentive Calculations administration, design and governance for Sandoz field force through data driven analytics, and functional & technical expertise.

Facilitate data enabled decision making and execution for Sandoz internal stakeholders by providing techno-functional expertise in short-term and long-term sales operations and strategy.

Contribute to FFO teams by involving in various initiatives like knowledge sharing, on-boarding and training support.

Enable standardization of processes through building process documentation and timely maintenance of knowledge repositories.

Job Description

 

• Create and deliver high complexity sales force Incentive Operations support using Javelin as per agreement (timeliness, accuracy, quality, etc.) and drive excellent customer service. 

• Design and build Incentive Compensation systems using Javelin. 

• Support in designing and developing effective incentive plans for the countries based on their market strategy 

• Design and set goals for the field force that are fair, motivational, achievable and Aligned with forecast/business objective 

• Deliver services through a structured project management approach with appropriate documentation and communication throughout the delivery of services. 

• Create and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality deliverables within the function. 

• Develop and maintain knowledge repositories that capture qualitative and quantitative reports of field excellence related trends across Sandoz operating markets, etc.   

• Collaborate with team leaders in on-boarding of new associates within the organization.  

• Participate and contribute in various knowledge sharing sessions that enable growth and improve quality deliverables across the function. 

• Ensure operational governance with organizational regional and country leadership. 

• Ensure exemplary communication with all stakeholders including internal associates, and clients through regular updates with focus on accomplishments, KPIs, best practices, staffing changes and key events. 

• Comply with all internal functional operating procedures like time tracking, KPI tracking and reporting, and other internal systems and processes. 

• Comply to all Sandoz operating procedures as per legal / IT / HR requirements. 

Business Results: 

• Quality KPI targets met as per business expectations 

• Good customer feedback  

• All projects are delivered as per stakeholder expectations. 

 

 

Strategy/Customer Focus: 

• Drive design and enhancement of existing services / deliverables 

• Internal customer satisfaction with the quality of services provided. 

 

Capabilities & Expertise: 

• Learning agility 

• Ability to manage multiple stakeholders 

• Project Management and ability to deliver independently with less oversight 

• Pharmaceutical field excellence domain knowledge and experience 

• Intermediate-Advanced knowledge and expertise in any one or more infrastructure areas: 

• Data ETL platforms (viz Javelin, SQL, Alteryx etc) 

• Analytical platforms and methods (MS Excel)  

• Optional: Workflow management and automation tools (viz MS SharePoint, MS PowerApps, etc.)  

• Optional: Reporting platforms (viz Tableau, Qlik, etc.)  

Skills Desired

Advertising Campaigns, Alteryx, Analytical Thinking, Brand Awareness, Business Networking, Curiosity, Digital Marketing, Email Marketing, Marketing Communications, Marketing Plans, Marketing Strategy, Media Campaigns, Process Documentation, Strategic Marketing