Who We Are

Join a team that puts its People First! As a member of First American's family of companies, National Commercial Services provides single-point service for simple to multi-property/multi-state national commercial real estate transactions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Come join our Cleveland National Commercial Services team and start building your career in the title and escrow industry. You’ll provide essential day-to-day administrative support to the office, assisting with a wide variety of tasks and serving as a dependable resource for the team. This role is an entry point into the escrow and title industry, designed for someone who wants to learn the business from the ground up and build toward a future in operations. It's an ideal opportunity for someone who has curiosity, initiative, and a willingness to learn.

What You’ll Do:  

• Performs wide range of administrative support duties requiring broad experience, skill and knowledge of organization policies and practices
• Involved in issues of a confidential and sensitive nature
• Prepares and composes correspondence, reports, presentations, etc.
• Screens and routes telephone calls, and resolves a wide range of inquiries
• May screen and respond to e-mails, resolving issues and inquiries
• Schedules and maintains calendar of appointments, conference calls, meetings and travel itineraries.  Coordinates related arrangements, gathers information, negotiates scheduling issues
• May prepare and distribute meeting notes and action items, tracking completion of tasks for a broad area, reports issues to manager
• General administrative assistance includes filling out forms, filing, ordering office supplies, submitting and reconciling expense reports, greeting and assisting visitors
• Coordinating department meetings and events
• Other duties as assigned

What You’ll Bring: 

• Required Education, Experience, Certification/Licensure
  • Requires HS diploma; some college preferred
  • Typically 4-7 years administrative experience
• Strong working knowledge of MS Office suite which includes word processing, spreadsheets, databases, graphics and/or desktop publishing applications
• Naturally curious about the title industry with a desire to understand how and why processes work
• Eager to learn, ask questions, and develop a broader understanding of the business
• Interested in building a long-term career and developing toward future opportunities in operations
• Collaborative and excited to learn from colleagues across escrow, title, and operation
• Strong organizational skills with the ability to multi-task
• Must be able to maintain professionalism and a positive attitude at all times
• Handles sensitive information in a confidential manner
• Excellent written and verbal communication skills
• Strong grammar skills
• Attention to detail
• Problem solving and analytical skills

Pay Range: $24.42 - $32.56 Hourly

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.